Technology Resiliency Lead: AI-Driven Incidents & Audits

JPMorganChase; Columbus (OH); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking a Technology Support Lead in Asset & Wealth Management Technology to oversee resiliency governance, testing, and incident management across a portfolio of critical applications. The role emphasizes regulatory readiness, audit readiness, and coordination with owners and global resiliency stakeholders to ensure compliant, stable production services.

The position requires strong experience in application resiliency, auditing, and risk controls within a large financial

Qualifications

• 5+ years of experience troubleshooting, resolving, and maintaining information technology services.
• Proven experience in application resiliency / business continuity / disaster recovery / operational risk / technology controls.
• Demonstrated experience managing testing programs and maintaining audit-ready evidence.
• Strong stakeholder management across technology, risk, and control partners.
• Experience using enterprise-authorized AI capabilities within production operations with validation and data sensitivity awareness.
• Ability to review and validate AI-assisted incident recommendations before action.

Responsibilities

• Own portfolio-level resiliency governance for a suite of AWM applications, including governance of resiliency documentation, testing plans, and evidence management.
• Lead and coordinate resiliency testing (disaster recovery, cyber recovery, data restore, sustained operations) and ensure remediation of issues.
• Provide guidance to application owners on resiliency and cyber-resiliency planning, including control expectations and documentation standards.
• Maintain alignment to resiliency taxonomy/standards and track control compliance across the portfolio.
• Produce portfolio reporting and data analysis to maintain audit readiness and identify gaps/trends.
• Coordinate scheduled exercises that may occur outside standard hours with documented outcomes.
• Lead adoption of enterprise-authorized AI capabilities to improve incident triage speed with human-in-the-loop validation and data sensitivity handling.
• Execute policies to ensure stability and availability and lead incident/problem/change management for full stack systems.
• Monitor production environments for anomalies and communicate issues and resolutions to stakeholders.
• Apply reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns.

Skills

Resiliency governance

Disaster recovery

Audit readiness

Stakeholder management

AI-assisted operations

Cloud & on-premises

Observability tools

Incident management

Job description

JPMorganChase is seeking a Technology Support Lead in Asset & Wealth Management Technology to oversee resiliency governance, testing, and incident management across a portfolio of critical applications. The role emphasizes regulatory readiness, audit readiness, and coordination with owners and global resiliency stakeholders to ensure compliant, stable production services.

The position requires strong experience in application resiliency, auditing, and risk controls within a large financial