Technology Resiliency Lead - Production & Audit Readiness

Aumni; Jersey City (NJ); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Technology Support Lead in Asset & Wealth Management Technology to oversee resiliency governance, testing, and control adherence across the AWM portfolio.

The role focuses on regulatory readiness, audit evidence, and data analysis to maintain production stability. You will partner with application owners and global resiliency stakeholders to drive incident response improvements, ensure AI-assisted capabilities are used with human review, and coordinate exercises

Qualifications

• 5+ years troubleshooting and maintaining IT services.
• Experience in resiliency, disaster recovery, and operational risk in financial services.
• Experience managing testing programs with audit-ready evidence.
• Strong stakeholder management across technology, risk, and controls.
• Experience using AI in production with awareness of data sensitivity.
• Experience managing apps or infrastructure in large-scale on-prem and cloud.
• Proficient in observability and monitoring tools.
• Willingness to support testing outside business hours.

Responsibilities

• Own portfolio-level resiliency governance for a suite of AWM applications, including oversight of resiliency documentation, testing plans, and evidence management.
• Lead and coordinate resiliency testing (disaster recovery, cyber recovery, data restore, sustained operations) and ensure remediation.
• Provide guidance to application owners on resiliency and cyber-resiliency planning, including control standards.
• Maintain alignment to resiliency taxonomy/standards and track control compliance across the portfolio.
• Produce portfolio reporting and data analysis to maintain audit readiness and identify trends.
• Coordinate scheduled exercises outside standard hours with documented outcomes.
• Lead adoption of enterprise AI capabilities to improve incident triage with human-in-the-loop validation.
• Execute policies to ensure stability and lead incident, problem, and change management.
• Monitor production environments for anomalies and elevate issues to stakeholders.
• Apply AI-assisted practices to identify patterns and validate remediation actions.

Skills

Troubleshooting & support

Resiliency / BCP / disaster recovery

Audit readiness & evidence management

Stakeholder management

AI in production operations

Cloud & on-premises environments

Observability & monitoring

Testing outside business hours

Job description

JPMorgan Chase & Co. is seeking a Technology Support Lead in Asset & Wealth Management Technology to oversee resiliency governance, testing, and control adherence across the AWM portfolio.

The role focuses on regulatory readiness, audit evidence, and data analysis to maintain production stability. You will partner with application owners and global resiliency stakeholders to drive incident response improvements, ensure AI-assisted capabilities are used with human review, and coordinate exercises