Technology Partner Success Strategist

Vaco; Saint Petersburg (FL); On-site; USD 95,000 - 150,000; Full time

Job summary

Vaco seeks a Technology Partner Success Manager to own technology relationships for a portfolio of independent financial services firms. You will serve as a trusted advisor, driving adoption, engagement, and operational efficiency across the client technology ecosystem.

The role blends client success, technology consulting, and strategic planning, requiring comfort with executives and the ability to translate technical concepts into business value.

Qualifications

• 5+ years of experience in Customer Success, Client Success, Relationship Management, Strategic Account Management, Technology Consulting, or Implementation Consulting.
• Experience working within Financial Services, FinTech, Wealth Management, Banking, SaaS, or a related industry preferred.
• Demonstrated success managing client relationships and driving technology adoption.
• Experience presenting recommendations, insights, and business reviews to leadership stakeholders.
• Strong communication, presentation, and problem-solving skills.

Responsibilities

• Serve as the primary technology point of contact for a portfolio of client firms.
• Develop trusted relationships with executives and key stakeholders across operations, compliance, and leadership teams.
• Understand each firm's business goals, workflows, and technology challenges.
• Conduct recurring business reviews focused on platform utilization, adoption, and strategic initiatives.
• Provide recommendations that help clients maximize value from technology investments.
• Drive adoption and utilization of technology platforms and integrated solutions.
• Identify usage gaps and develop action plans to increase engagement.
• Lead onboarding activities, training sessions, and best-practice discussions.
• Create documentation, user guides, and educational materials.
• Translate client business objectives into actionable technology recommendations.
• Help clients optimize workflows, processes, and operational efficiencies.
• Analyze platform usage, trends, and feedback to identify opportunities for improvement.
• Serve as a consultant who can communicate both technical capabilities and business outcomes.
• Partner with Product, Engineering, Operations, Compliance, Marketing, and other internal teams.
• Advocate for client needs and provide feedback to support future enhancements and roadmap decisions.
• Coordinate issue resolution and ensure timely follow-up on client requests.
• Participate in projects designed to improve client experience and overall service delivery.
• Informally mentor junior team members and share best practices
• Contribute to the development of processes, tools, and client engagement strategies
• Support a collaborative, team-focused environment centered on continuous improvement

Skills

Relationship management

Technology consulting

Executive communication

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Excel

Job description

Vaco seeks a Technology Partner Success Manager to own technology relationships for a portfolio of independent financial services firms. You will serve as a trusted advisor, driving adoption, engagement, and operational efficiency across the client technology ecosystem.

The role blends client success, technology consulting, and strategic planning, requiring comfort with executives and the ability to translate technical concepts into business value.