Technology Ops & Client Support Specialist

Envision Technology Advisors; Pawtucket (RI); On-site; USD 42,000 - 54,000; Full time

Job summary

Envision Technology Advisors, LLC is seeking an Operations Support Associate to enhance daily service operations by answering client calls, creating precise service tickets, and ensuring requests reach the right technical team. The role also covers general office needs, supplies, and occasional errands.

We value personable, proactive individuals who own their responsibilities and contribute to a smoothly run workplace. Join a team that supports client success and operational efficiency.

Qualifications

• Strong communication, listening, and customer service skills.
• Experience in customer service, administrative support, or office operations.
• Excellent attention to detail and organizational skills.
• Dependable, responsive, and able to manage multiple priorities.

Responsibilities

• Answer incoming client calls and provide a professional first point of contact.
• Gather information to help technicians understand issues and create tickets.
• Create accurate service tickets and route requests to the appropriate team.
• Monitor office supplies and coordinate restock and orders.
• Keep the office organized, prepare meeting spaces, and run errands as needed.
• Take initiative and follow through on responsibilities.

Skills

Communication skills

Customer service

Detail oriented

Organizational skills

Multitasking

Independent worker

Team collaboration

Job description

Envision Technology Advisors, LLC is seeking an Operations Support Associate to enhance daily service operations by answering client calls, creating precise service tickets, and ensuring requests reach the right technical team. The role also covers general office needs, supplies, and occasional errands.

We value personable, proactive individuals who own their responsibilities and contribute to a smoothly run workplace. Join a team that supports client success and operational efficiency.