Technology Manager, Enterprise Systems

Norwegian Cruise Line Holdings Ltd.; Miami (FL); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Norwegian Cruise Line Holdings Ltd. in the United States seeks a Technology Manager to lead a team delivering and supporting enterprise technology solutions for guest-facing operations, embarkation, port operations, and casino platforms.

You will oversee SDLC governance, drive continuous improvement, manage vendor relationships, and collaborate with product leads and business stakeholders to align initiatives with enterprise strategy.

Competenze

• Minimum of 7+ years of progressive experience in enterprise application development, systems integration, or technology operations.
• Minimum of 2+ years of people management or supervisory experience.
• Experience supporting operationally critical systems in guest-facing, logistics, supply chain, casino, or maritime environments.
• Experience overseeing enterprise applications in cloud and/or hybrid infrastructure environments.
• Experience working within structured SDLC, governance, and compliance frameworks.

Mansioni

• Lead and develop a team of engineers, analysts, or technical leads responsible for application delivery and support.
• Ensure successful execution of short- to mid-term (1–3 year) technology plans aligned with business and enterprise strategy.
• Oversee design, development, implementation, and support of systems across assigned verticals.
• Partner with Product Leads and business stakeholders to prioritize initiatives and allocate resources effectively.
• Ensure adherence to SDLC, change management, incident management, and governance standards.
• Monitor system performance, availability, and reliability; drive root cause analysis and long-term remediation strategies.
• Provide oversight of integrations between onboard and corporate systems and third-party vendor platforms.
• Manage vendor relationships, including performance reviews, escalations, and delivery coordination.
• Identify risks related to compliance, security, performance, and operational continuity; implement mitigation strategies.
• Contribute to budgeting, capacity planning, and resource forecasting activities.
• Drive continuous improvement initiatives to modernize platforms and improve efficiency, scalability, and user experience.
• Foster a culture of collaboration, transparency, innovation, and accountability aligned with NCLH value anchors.
• Perform other job-related duties as assigned.

Conoscenze

Team leadership

Enterprise architecture

Stakeholder management

Analytical thinking

Communication skills

IT governance & security

Formazione

Bachelor’s Degree

Strumenti

ITIL

Cloud platforms

Descrizione del lavoro

Norwegian Cruise Line Holdings Ltd. in the United States seeks a Technology Manager to lead a team delivering and supporting enterprise technology solutions for guest-facing operations, embarkation, port operations, and casino platforms.

You will oversee SDLC governance, drive continuous improvement, manage vendor relationships, and collaborate with product leads and business stakeholders to align initiatives with enterprise strategy.