Technology Change & Adoption Leader

NCL Bahamas Ltd.; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. seeks a Change and Adoption Manager to develop and execute change management, communication, and adoption strategies for technology initiatives across the Global Technology Organization and broader enterprise.

Reporting to the Director Technology Strategy, Change, and Communications, this role ensures people, processes, and behaviors evolve with new technologies and programs, collaborating with PMO, HR, and business stakeholders to drive effective adoption and

Qualifications

• 7+ years in change management, communications, or transformation roles.
• Experience supporting complex technology, digital, or process transformation initiatives.
• Strong understanding of organizational behavior, stakeholder engagement, and adoption methodologies (e.g., Prosci, ADKAR, Kotter).

Responsibilities

• Develop comprehensive change management strategies aligned with technology transformation goals.
• Conduct stakeholder analysis, impact assessments, and readiness evaluations.
• Integrate change activities with program plans, PMO governance, and business operations.
• Create and deliver communication plans tailored to different audiences (executive, technology, frontline).
• Produce clear, empathetic, and action-oriented messaging to support adoption.
• Facilitate leadership alignment and messaging consistency across the enterprise.
• Define training needs, curriculum, and user enablement materials for new systems, processes, and ways of working.
• Partner with Learning & Development and product teams to ensure effective training delivery.
• Support communities of practice, champions networks, and user support structures.
• Define success metrics and adoption KPIs for technology initiatives.
• Monitor behavior change, adoption progress, and feedback loops.
• Recommend interventions to increase adoption and reduce resistance.
• Assess readiness to adopt new technologies and ways of working.
• Develop mitigation plans for resistance, capability gaps, or operational friction.
• Ensure business partners and technology teams are prepared for transition and sustainment.
• Integrate change management practices into enterprise prioritization, PMO processes, and transformation programs.
• Provide guidance and coaching to program managers and leaders on effective change execution.
• Maintain consistent change standards, templates, and best practices across GTST.
• Collaborate to ensure successful adoption of technology-driven transformations.

Skills

Change management

Stakeholder engagement

Executive communication

Training & enablement

Data analytics

Education

Bachelor's Degree

Job description

Norwegian Cruise Line Holdings Ltd. seeks a Change and Adoption Manager to develop and execute change management, communication, and adoption strategies for technology initiatives across the Global Technology Organization and broader enterprise.

Reporting to the Director Technology Strategy, Change, and Communications, this role ensures people, processes, and behaviors evolve with new technologies and programs, collaborating with PMO, HR, and business stakeholders to drive effective adoption and