Technology Intern - MSP Service Desk & On-Site Support

onepath; Atlanta (GA); On-site; USD 28,000 - 34,000; Full time

Job summary

RedHelm is hiring a Technology Intern to help with entry-level IT support across service desk and professional services. The role focuses on learning through hands-on tasks, documenting steps, and following established procedures while assisting with Tier 1 tickets and client-facing requests.

You will work under a program lead, escalate as needed, and gain MSP experience across security and IT services in a dynamic environment.

Qualifications

• Current student or recent graduate pursuing IT/CS or a related field.
• Excellent customer service mindset with clear communication.
• Ability to follow defined processes and document steps accurately.
• Willingness to learn and build technical skills over time.
• Basic familiarity with Windows/macOS troubleshooting and directory services.

Responsibilities

• Complete pre-scheduled tasks assigned by the program lead.
• Check in daily with the program lead and PMO on coverage needs.
• Handle basic Tier 1 tickets across service desk queues.
• Assist with MACD tasks for specialty services.
• Perform simple user tasks like password resets under supervision.
• Provide on-site "smart hands" support as needed at client sites.
• Build and maintain onboarding documentation for clients.
• Record steps, resolutions, and communications in ticketing systems.

Skills

Customer service

Verbal communication

Written communication

Documentation

Process adherence

Willingness to learn

Tools

Active Directory

Cloud identity platforms

VPN clients

Virtual desktop environments

Job description

RedHelm is hiring a Technology Intern to help with entry-level IT support across service desk and professional services. The role focuses on learning through hands-on tasks, documenting steps, and following established procedures while assisting with Tier 1 tickets and client-facing requests.

You will work under a program lead, escalate as needed, and gain MSP experience across security and IT services in a dynamic environment.