Technology Intern — MSP Service Desk & ProServ Support

onepath; Pittsburgh (Allegheny County); On-site; USD 25,000 - 36,000; Full time

Job summary

RedHelm is seeking a Technology Intern to provide hands-on support within our Managed Services team. This entry-level role focuses on assisting Service Desk and ProServ delivery, following documented processes, and building MSP experience. The position is a learning-focused internship with daily coordination and supervision.

You will handle basic Tier 1 tasks, password resets, account updates, and documentation, while gaining exposure to security and IT operations in a client-facing environment.

Qualifications

• Strong customer service orientation and professional demeanor.
• Ability to explain technical concepts to non-technical users.
• Attention to detail in ticket notes and documentation.
• Ability to follow defined processes while handling multiple tasks.

Responsibilities

• Complete pre-scheduled support tasks
• Check in daily with program lead and PMO
• Work basic Tier 1 tickets and escalate as needed
• Assist with MACD tasks for Specialty Services
• Perform simple user tasks like password resets
• Provide on-site support as needed
• Build and maintain onboarding documentation
• Log steps and resolutions in systems
• Escalate promptly and follow procedures

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Process adherence

Willingness to learn

Tools

Active Directory

Job description

RedHelm is seeking a Technology Intern to provide hands-on support within our Managed Services team. This entry-level role focuses on assisting Service Desk and ProServ delivery, following documented processes, and building MSP experience. The position is a learning-focused internship with daily coordination and supervision.

You will handle basic Tier 1 tasks, password resets, account updates, and documentation, while gaining exposure to security and IT operations in a client-facing environment.