Technology Experience Partner — Hybrid/Remote Role

US SENATE; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Job summary

United States Senate Sergeant at Arms seeks a Technology Experience Partner to deliver exceptional customer service and guide users through CIO technologies. The role emphasizes resolving complex issues, mentoring teammates, and providing data-informed improvements.

Candidates should have 3–5 years of relevant experience, strong communication, and ability to work under pressure in a fast-paced environment. Hybrid work with occasional travel and strong confidentiality.

Qualifications

• 3–5 years of relevant work experience.
• Bachelor's degree with 2–4 years of relevant work experience.
• Master's degree with 1–3 years of relevant work experience.
• Fundamental relationship building skills with diverse teams and stakeholders.
• Introductory analytical and problem-solving skills.
• Ability to empathize and manage emotions in a customer support context.

Skills

Customer service

Escalation handling

ServiceNow

Microsoft Teams

Excel reporting

CIO technologies demonstrations

Verbal communication

Written communication

Conflict de-escalation

Active listening

Critical thinking

Decision making under pressure

Mentorship

Education

Diploma

Bachelor's degree

Master's degree

Tools

ServiceNow

Microsoft Office

Job description

United States Senate Sergeant at Arms seeks a Technology Experience Partner to deliver exceptional customer service and guide users through CIO technologies. The role emphasizes resolving complex issues, mentoring teammates, and providing data-informed improvements.

Candidates should have 3–5 years of relevant experience, strong communication, and ability to work under pressure in a fast-paced environment. Hybrid work with occasional travel and strong confidentiality.