Senior Enterprise Systems Engineer — Remote

United States Senate Sergeant at Arms; Washington, Northern (District of Columbia, KY); Hybrid; USD 155,000 - 170,000; Full time

Job summary

The United States Senate Sergeant at Arms seeks a Principal Systems Engineer to join our Enterprise Systems department. You will plan, analyze, test, install, troubleshoot, and maintain the integrity of a campus and wide-area communications and collaboration environment, providing escalation support for IOC telephony and voice services.

The successful candidate must work independently and as part of a team, manage multiple tasks, and communicate clearly.

Qualifications

• Requires 8–10 years of relevant work experience.
• Expert-level knowledge of enterprise Cisco contact centers and SIP-enabled IPT solutions.
• Ability to manage multiple tasks and projects with strong analytical and communication skills.

Responsibilities

• Respond to incidents and assist the help desk in issue resolution.
• Develop SOPs, assignments, and coordinate work to address issues.
• Provide technical support for Senate IT, telecommunications, hardware, software and storage.
• Install, configure, and maintain LAN/WAN/SAN hardware and software.

Skills

Cisco contact center management

CUCM & Unity Connection

UCCE & SIP protocols

Project management

Technical troubleshooting

Education

High School Diploma/GED

Associates degree

Bachelor's degree

Job description

The United States Senate Sergeant at Arms seeks a Principal Systems Engineer to join our Enterprise Systems department. You will plan, analyze, test, install, troubleshoot, and maintain the integrity of a campus and wide-area communications and collaboration environment, providing escalation support for IOC telephony and voice services.

The successful candidate must work independently and as part of a team, manage multiple tasks, and communicate clearly.