Senior Customer Services & Information Technology Officer

Convirgence; Reston (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Convirgence is seeking a Help Desk/Support Specialist to join our team in Reston, VA, supporting government activities. This role involves critical support in IT-related issues and exceptional customer service. Candidates must have a Bachelor’s degree in Computer Science or a related field and at least 6 years of relevant experience.

The role requires active TS/SCI security clearance with a full scope polygraph. Join a dynamic team to enhance your technical skills while directly impacting the customer’s mission effectiveness.

Qualifications

• Bachelor’s degree in a relevant technical discipline or equivalent.
• Minimum of 6 years related experience in IT support.
• Active TS/SCI with full scope polygraph required.

Responsibilities

• Provide critical support in addressing complicated IT-related issues.
• Collaborate with a team to deliver exceptional customer service.
• Troubleshoot issues users experience with Apple products.

Skills

Troubleshooting Apple products

Cisco Products

Technical certifications

Education

Bachelor's degree in Computer Science or Engineering

Tools

Mac Books

Apple TV's

iPads

Job description

Role

Their work depends on a Customer Services and Information Technology Officer joining our team to support government activities in Reston, VA.

As a Help Desk/Support Specialist supporting the customer, you will be trusted to provide both critical support in addressing complicated IT-related issues and exceptional customer service. In this role a typical day will include:

• Collaborating with a dynamic team of highly talented IT professionals to deliver exceptional customer service, resolve complicated IT-related issues through advanced troubleshooting, and expanding one’s technical expertise to accommodate the rapid development and enhancement of new and existing technologies.
• Collaborating with teammates and government customers to identify process improvements.
• Working independently to, specifically, troubleshoot the gamut of issues users experience with Apple products in a training environment.

Requirements

• Active TS/SCI with full scope polygraph required ***
• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum of 6 years related experience.
• Technical skills: Troubleshooting Apple products, Mac Books, Apple TV's, iPads, Cisco Products.
• Security clearance level: Top Secret/SCI with Polygraph.

Preferred Qualifications

• Knowledge of McAfee, Microsoft Server 2016-Hyper‑V.

Benefits

• Alignment to a mission‑critical role that directly impacts the customer’s ability to effectively execute its mission.
• Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
• Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.