Principal Systems Engineer #628

United States Senate Sergeant at Arms; Washington, Northern (District of Columbia, KY); On-site; USD 155,000 - 170,000; Full time

Job summary

The United States Senate Sergeant at Arms seeks a Principal Systems Engineer to join our Enterprise Systems department. You will plan, analyze, test, install, troubleshoot, and maintain the integrity of a campus and wide-area communications and collaboration environment, providing escalation support for IOC telephony and voice services.

The successful candidate must work independently and as part of a team, manage multiple tasks, and communicate clearly.

Qualifications

• Requires 8–10 years of relevant work experience.
• Expert-level knowledge of enterprise Cisco contact centers and SIP-enabled IPT solutions.
• Ability to manage multiple tasks and projects with strong analytical and communication skills.

Responsibilities

• Respond to incidents and assist the help desk in issue resolution.
• Develop SOPs, assignments, and coordinate work to address issues.
• Provide technical support for Senate IT, telecommunications, hardware, software and storage.
• Install, configure, and maintain LAN/WAN/SAN hardware and software.

Skills

Cisco contact center management

CUCM & Unity Connection

UCCE & SIP protocols

Project management

Technical troubleshooting

Education

High School Diploma/GED

Associates degree

Bachelor's degree

Job description

Principal Systems Engineer #628

Target Hiring Range: $155,000-$170,000

Department: Chief Information Officer

Posting Date Range: 9/23/2026 - Until Filled

Pay Grade Range: $130469-$181570

Work Hours: 8:30am-5:30pm

FLSA Status: Exempt

Remote Work Status: Remote

All remote or hybrid work arrangements must be performed from within the continental United States, subject to Sergeant at Arms approval.

The Senate Sergeant at Arms does not pay for relocation expenses.

This vacancy announcement closes at 11:59pm EST. Late applications will not be accepted.

JOB OVERVIEW

Job Description

Target Hiring Range for this position is:$155,000-$170,000

The Sergeant at Arms is seeking a Principal Systems Engineer to join our Enterprise Systems department. In this role, you will plan, analyze, test, install, troubleshoot, and maintain the integrity of a communications and collaboration enterprise environment. Work involves engineering and escalation support for existing communications systems and services within the campus and wide-area network. The position is also responsible for providing escalation support for the Integrated Operations Center (IOC) for troubleshooting telephony, fax, voice, voice mail, and call statistics.

The successful applicant must be able to work independently and be an effective team member. The position requires solid analytical and technical skills and the ability to learn new technologies quickly. The ability to manage multiple tasks and projects is a must, and effective verbal and written communications are necessary.

Key Accountabilities / Essential Job Duties

• Contributes to the section's work effort in responding to incidents from other sections, including the help desk.
• Supports tasks that may include helping to develop standard operating procedures, assignments, and coordination of work efforts to address issues.
• Assists users with computer needs such as installing and configuring software and hardware on their PCs; troubleshoots problems with user systems.
• Provisions new accounts for users.
• Supports the section's work effort to develop processes and procedures to streamline the resolution of issues.
• Provides technical support for Senate information technology or telecommunications services, systems, hardware, software, and storage solutions to users; supports Senate offices, contract support vendors, and other technical staff in troubleshooting and managing the various Senate environments.
• Maintains and monitors LAN/WAN and SAN operations and solves LAN/WAN and SAN application problems; installs, integrates, customizes, enhances, troubleshoots, and tests LAN and SAN hardware and software.
• Assists in installing, upgrading, customizing, tuning, and maintaining databases for optimal performance and availability; assists in developing, testing, and implementing database stored procedures, functions, triggers, views, and packages.
• Conducts acceptance and integration testing; assists vendor systems implementation by troubleshooting related system issues affecting Senate users.
• Analyzes, designs, develops, implements, and maintains applications to meet the needs of Senate users; assists with product evaluations and implementation.
• Attends internal training provided by subject matter experts to understand operational tasks, documents support needs, and shares the information within the assigned section.
• Other duties, as assigned.

JOB SPECIFICATIONS

Required Education: High School Diploma/ GED.

Other Duties/ Responsibilities

• Participates in on-site and on-call rotation.

Required Work Experience

Eight to ten years of relevant work experience(GED), six to eight years (Associates), four to six years(Bachelor's), two to four years (Master's).

Required Special Skills/ Knowledge

• As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.
• Provides long-range strategic planning activities for the Senate in the areas of information technology or telecommunications hardware, software, storage solutions, and networking systems; monitors the impact of technological developments; identifies emerging technologies.
• Provides expert-level technical support on Senate hardware, software, storage solutions, and network systems to vendors, other technical staff, and other divisions and departments; resolves critical and complex systems, applications, storage or communications performance problems.
• Serves as project manager on assigned projects; plans, assigns, directs and coordinates work efforts; develops project plans, timetables and staff assignments.
• Customizes, tests, recommends and configures operating and network systems and software platforms; monitors, evaluates and resolves hardware/software configuration system performance problems; recommends third party software on other operating systems.

Desired Qualifications

• Expert-level experience managing enterprise Cisco contact centers and telephony applications.
• Expert-level implementation and support of complex Cisco IPT solutions with CUCM, Cisco Unity Connection, UCCE, and Voice Gateways using SIP protocol.
• Extensive knowledge and troubleshooting ability of