On-Campus IT Support Assistant

Morehouse College; Atlanta, Northern (GA, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Morehouse College is seeking a student employee to support faculty, staff, and students with technology and software on campus. You will provide quality help desk with on-site or face-to-face support, troubleshoot issues, and assist with installing and configuring desktops, printers, and software.

Ideal candidates are in good academic standing, enrolled in at least 6 credit hours, and able to work 10–20 hours per week during Fall, Spring, or Summer terms.

Qualifications

• Excellent verbal and written communication, customer service, and troubleshooting skills (customer service and/or tech support experience preferred)
• Self-motivated fast learner and self-starter willing to research problems and work independently
• Time management and organization skills
• Be able to lift up to 35 pounds
• Be able to pay attention to detail
• Be in good academic standing
• Enrolled in at least 6 credit hours
• Be able to work 10-20 hours per week

Responsibilities

• Provide quality customer support to all users of campus technology
• Support customers over the phone and/or face-to-face
• Communicate technical information to non-technical customers, verbally and in writing
• Troubleshoot and provide solutions for a wide range of computing issues and end user issues, for both campus-owned and customer-owned systems
• Install desktop computers, software, peripherals, printers, and other technology solutions
• Troubleshoot and resolve basic network and telecommunication issues
• Some lifting and moving of computer and network equipment
• Perform other duties as assigned

Skills

Verbal communication

Written communication

Customer service

Troubleshooting

Time management

Organization

Attention to detail

Independent work

Education

Enrolled in at least 6 credit hours

In good academic standing

Major in Computer Science or Software Engineering (plus)

Tools

Windows

Mac OS

Outlook configuration

Zoom conferencing

Audio/Visual equipment

Networking concepts / VOIP

Printer setup

Job description

Morehouse College is seeking a student employee to support faculty, staff, and students with technology and software on campus. You will provide quality help desk with on-site or face-to-face support, troubleshoot issues, and assist with installing and configuring desktops, printers, and software.

Ideal candidates are in good academic standing, enrolled in at least 6 credit hours, and able to work 10–20 hours per week during Fall, Spring, or Summer terms.