Technician, Skills training and competency development

Desjardins; United States; Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness

Job summary

Desjardins is seeking a training and skills development technician to support needs analysis, training logistics and delivery across its operations. You will serve as a technical expert, tailor approaches to needs, research processes and propose improvements to make them more effective and efficient.

The role emphasizes collaboration, sharing expertise, and supporting standardised practices. We offer a competitive package with a pension plan, telemedicine, and telework-related benefits.

Qualifications

• General college diploma in a related field.
• Minimum of three years of relevant experience.
• Knowledge of French is required.
• Action oriented, communicates effectively, customer focus, decision quality, differences, nimble learning, situational adaptability.

Responsibilities

• Provide technical support for complex operational issues.
• Evaluate training needs and validate approaches, tools and content.
• Conduct specialized technical studies, research and analysis; submit solutions and action plans.
• Roll out and maintain software and processes; train users.
• Prepare technical notes to enhance team skills.
• Ensure practitioners follow unit standards and use its business solutions and systems.

Skills

Communication

Customer focus

Decision quality

Situational adaptability

Learning agility

Education

College diploma

Job description

As a training and skills development technician, you assist with needs analysis as well as training logistics and delivery. You help with quality assurance by sharing your expertise throughout the product/service delivery process. You serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible. More specifically, you will be required to :

• Serve as resource person and provide technical support for complex operational issues
• Help evaluate training needs and identify and validate training approaches, tools and content
• Carry out specialized technical studies, research and analysis. Submit solutions and action plans
• Roll out and maintain software and manual and automated processes. Train users
• Prepare technical notes to enhance the skills and knowledge of team members
• Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• General college diploma in a related field
• A minimum of three years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
  Action oriented, Communicates effectively, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

FCDQ-MTL-TP CSD (00014) (2012-03-02 - )

Job Family

Human resources (FG)

Unposting Date

2026-11-18