Technical Training & Competency Specialist

Desjardins; United States; Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness

Job summary

Desjardins is seeking a training and skills development technician to support needs analysis, training logistics and delivery across its operations. You will serve as a technical expert, tailor approaches to needs, research processes and propose improvements to make them more effective and efficient.

The role emphasizes collaboration, sharing expertise, and supporting standardised practices. We offer a competitive package with a pension plan, telemedicine, and telework-related benefits.

Qualifications

• General college diploma in a related field.
• Minimum of three years of relevant experience.
• Knowledge of French is required.
• Action oriented, communicates effectively, customer focus, decision quality, differences, nimble learning, situational adaptability.

Responsibilities

• Provide technical support for complex operational issues.
• Evaluate training needs and validate approaches, tools and content.
• Conduct specialized technical studies, research and analysis; submit solutions and action plans.
• Roll out and maintain software and processes; train users.
• Prepare technical notes to enhance team skills.
• Ensure practitioners follow unit standards and use its business solutions and systems.

Skills

Communication

Customer focus

Decision quality

Situational adaptability

Learning agility

Education

College diploma

Job description

Desjardins is seeking a training and skills development technician to support needs analysis, training logistics and delivery across its operations. You will serve as a technical expert, tailor approaches to needs, research processes and propose improvements to make them more effective and efficient.

The role emphasizes collaboration, sharing expertise, and supporting standardised practices. We offer a competitive package with a pension plan, telemedicine, and telework-related benefits.