Technician, Digital & Information Technology Lab (Part Time) Staff Pool

Houston City College; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Houston City College is seeking an IT Lab Support Technician to assist the COE-Digital & Information Technology (DIT) across district labs. You will install and troubleshoot instructional software, maintain hardware and software inventories, and help ensure lab standards and security policies are followed.

You will work with diverse staff and students, lift up to 50 pounds, and occasionally travel to other HCC locations. A high school diploma or GED is required; associate degree preferred.

Qualifications

• High School Diploma or GED required.
• Associate’s degree in Computer Science or a related field preferred.
• 1 year directly related work experience may be substituted in lieu of educational requirement.

Responsibilities

• Install and provide troubleshooting of instructional software in DIT labs following license requirements and standards for SCH, CE and corporate classes within deadlines.
• Maintain, follow, and support district-wide & cross-discipline instructional hardware and software needs aligned with school policies, security standards, and product requirements.
• Maintain lab standards by monitoring the exterior and interior of labs for anything out of policy and miscellaneous items, such as trash/debris, safety hazards, etc.
• Assist in the maintenance of equipment inventory for assigned area(s).
• Assist with internal and external events as needed by the department, COE, and Workforce Technology initiatives across district.
• Keep abreast of current technology, learn new technology, and apply new skills effectively as needed by the COE and Workforce Technology related activities across district.
• Develop and maintain good working relationships with colleagues at all levels of the organization; and
• May have to relocate to a different campus and change assignments as required.

Skills

Excellent oral and written comun.

MS Office

Apple ecosystems

OS basics

Hardware install

Troubleshooting

Interpersonal skills

English proficiency

Lift 50 lb

Driver's license

Reliable transportation

Education

High School Diploma or GED

Associate’s degree in Computer Science or related field preferred

1 year directly related work experience may be substituted

Job description

SUMMARY

Provides support to the COE-Digital & Information Technology (DIT) in running and maintaining instructional labs across district locations. Consistently supports DIT instructional lab standards, software, instructional licenses, curriculum alignment, inventory maintenance, as well as any other instructional technology activities as they relate to the COE-DIT and Workforce Technology integration across district.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

• Install and provide troubleshooting of instructional software in DIT labs following license requirements and standards for SCH, CE and corporate classes within deadlines;
• Maintain, follow, and support district-wide & cross-discipline instructional hardware and software needs aligned with school policies, security standards, and product requirements;
• Maintain lab standards by monitoring the exterior and interior of labs for anything out of policy and miscellaneous items, such as trash/debris, safety hazards, etc.;
• Assist in the maintenance of equipment inventory for assigned area(s);
• Assist with internal and external events as needed by the department, COE, and Workforce Technology initiatives across district;
• Keep abreast of current technology, learn new technology, and apply new skills effectively as needed by the COE and Workforce Technology related activities across district;
• Develop and maintain good working relationships with colleagues at all levels of the organization; and
• May have to relocate to a different campus and change assignments as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

High School Diploma or GED required.

Associate’s degree in Computer Science or a related field preferred.

1 year directly related work experience may be substituted in lieu of educational requirement.

EXPERIENCE

1 year working with desktops, servers and instructional equipment required.

Experience with hardware/software/networking installation & troubleshooting, and asset & inventory management preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent oral and written communications skills.
• Knowledge and skill in MS Office, Apple Programs & Ecosystems is required.
• Basic knowledge and skill with operating systems, hardware/software installation and troubleshooting.
• Excellent interpersonal skills and the ability to communicate effectively with a diverse professional, community, and student population.
• Demonstrate sensitivity to students with diverse academic, socio-economic, cultural and ethnic backgrounds and students with disabilities.
• Must be able to lift 50 pounds.
• Must have a valid driver’s license and reliable transportation to travel occasionally to other HCC locations.
• Must read, write, and speak English and perform simple arithmetic calculations.
• Subject to working nights, week-ends and holidays.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.