Computer Technician

Head Start-Wacog; Kingman (AZ); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Head Start-Wacog in Kingman, AZ seeks an IT Support Technician to provide front-line technical assistance across district campuses. You will install, maintain, troubleshoot computer hardware, software, networks, and related applications, while training users in effective technology use.

You will assess training needs, document work, and adhere to security standards. This role operates across multiple sites, requiring strong communication and problem-solving skills and a collaborative approach.

Qualifikationen

• Ability to use computers and computer systems to program, set up functions, enter data, or process information.
• Excellent communication via telephone, email, or in person.
• Ability to analyze information and evaluate results to solve problems.
• Ability to maintain a high level of confidentiality.
• Willingness to work across multiple campuses and locations.

Aufgaben

• Respond to internal and external customers promptly and professionally.
• Troubleshoot hardware problems on employee computers and related equipment.
• Install and configure computer hardware and peripherals including printers and scanners.
• Install, terminate, test and troubleshoot network cabling and related components.
• Move, add, and change computer and telephone equipment across sites.
• Maintain data and device security compliance per District standards.
• Document work using enterprise ticket tracking systems.
• Maintain inventory control of parts and supplies for repairs or replacements.
• Serve as a technical resource and staff a centralized help desk for information exchange.

Kenntnisse

Customer service

Troubleshooting

Hardware install

Network troubleshooting

Technical documentation

Training users

Security awareness

Tools

Ticketing system

Remote access tools

Jobbeschreibung

Summary/Objective

Under the supervision of the Director of Technology and Systems Administrator, and in collaboration with District Network and Cyber Security administrators, provide front-line support on multiple campuses across the District. Install, maintain, troubleshoot and upgrade computer hardware, software, personal computer networks, and relevant software applications. Assess user training needs and train users in effective use of educational and informational technologies. Perform related work and other duties as assigned.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

1. Respond to all internal and external customers, as it relates to position, in a prompt, efficient, friendly and patient manner.
2. Serve as a troubleshooter for hardware problems with employee computers and related equipment.
3. Install and configure employee computer and peripheral computer equipment, including printers, scanners, digital cameras, bar code readers, etc.
4. Install, terminate, test and troubleshoot network cabling, including cable conduit, raceways, patch panels and modular keystone jacks.
5. Move, add, and change computer and telephone equipment.
6. Maintain data and device security compliance according to District standards.
7. Maintain accurate reporting of work performed using enterprise-level ticket tracking systems.
8. Maintain inventory control of parts required in repairs or replacement.
9. Act as a technical resource in assisting users to resolve problems with equipment and data; staff a centralized help desk to facilitate exchange of information and advice.
10. Maintain knowledge of and adheres to all policies, regulations and rules.
11. Perform related duties as assigned in a safe and prudent manner.

Other Duties

This job description is not a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies

1. Ability to use computers and computer systems (including hardware and software) to program, set up functions, enter data, or process information.
2. Ability to observe, receive, and otherwise obtain information from all relevant sources.
3. Ability to provide information and effectively communicate with and assist users by telephone, in written form, email or in person.
4. Ability to analyze information and evaluate results to choose the best solution and solve problems.
5. Ability to read documents to gather technical information.
6. Ability to maintain a high-level of confidentiality.
7. Ability to stay current on technology related to District’s applications, networks and telecommunications and the equipment and software required to maximize system support.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates throughout the District.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. Constantly communicate with others to exchange information.
2. Constantly move about to accomplish tasks or move from one worksite to another.
3. Occasionally move self in different positions to accomplish tasks in various environments, including tight and confined spaces.
4. Occasionally remain in a stationary position, often standing or sitting for prolonged periods.
5. Occasionally ascend or descend ladders, stairs, and the like.
6. Occasionally repeat motions that may include the wrists, hands and/or fingers.