Digital & IT Instructional Lab Technician

Houston City College; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Houston City College is seeking an IT Lab Support Technician to assist the COE-Digital & Information Technology (DIT) across district labs. You will install and troubleshoot instructional software, maintain hardware and software inventories, and help ensure lab standards and security policies are followed.

You will work with diverse staff and students, lift up to 50 pounds, and occasionally travel to other HCC locations. A high school diploma or GED is required; associate degree preferred.

Qualifications

• High School Diploma or GED required.
• Associate’s degree in Computer Science or a related field preferred.
• 1 year directly related work experience may be substituted in lieu of educational requirement.

Responsibilities

• Install and provide troubleshooting of instructional software in DIT labs following license requirements and standards for SCH, CE and corporate classes within deadlines.
• Maintain, follow, and support district-wide & cross-discipline instructional hardware and software needs aligned with school policies, security standards, and product requirements.
• Maintain lab standards by monitoring the exterior and interior of labs for anything out of policy and miscellaneous items, such as trash/debris, safety hazards, etc.
• Assist in the maintenance of equipment inventory for assigned area(s).
• Assist with internal and external events as needed by the department, COE, and Workforce Technology initiatives across district.
• Keep abreast of current technology, learn new technology, and apply new skills effectively as needed by the COE and Workforce Technology related activities across district.
• Develop and maintain good working relationships with colleagues at all levels of the organization; and
• May have to relocate to a different campus and change assignments as required.

Skills

Excellent oral and written comun.

MS Office

Apple ecosystems

OS basics

Hardware install

Troubleshooting

Interpersonal skills

English proficiency

Lift 50 lb

Driver's license

Reliable transportation

Education

High School Diploma or GED

Associate’s degree in Computer Science or related field preferred

1 year directly related work experience may be substituted

Job description

Houston City College is seeking an IT Lab Support Technician to assist the COE-Digital & Information Technology (DIT) across district labs. You will install and troubleshoot instructional software, maintain hardware and software inventories, and help ensure lab standards and security policies are followed.

You will work with diverse staff and students, lift up to 50 pounds, and occasionally travel to other HCC locations. A high school diploma or GED is required; associate degree preferred.