Technical Writing Analyst II

Talent Octopusventures; Alpharetta (GA); Hybrid; USD 59,000 - 99,000; Full time

Job summary

LexisNexis Risk Solutions in Alpharetta, GA is seeking a Technical Writer to produce precise installation guides, API docs, and knowledge base content in a fast-paced setting. The role will support diverse deliverables and require collaboration with product, technology, and implementation teams.

You will manage multiple projects, apply best practices, and develop both customer-facing and developer-facing documentation, while maintaining high writing, editing, and analytical standards in a hybrid

Qualifications

• Bachelor's degree in Technical Communication, English, Journalism, Information Systems, Computer Science, or related field.
• Two years of experience in technical writing.
• Ability to communicate complex technical concepts clearly and concisely.
• Experience developing customer-facing and developer-facing documentation.
• Experience with documentation workflows and managing multiple projects.

Responsibilities

• Collaborate with Product Management, Technology, Implementation, and Customer Enablement to gather information and ensure accuracy.
• Create and maintain user guides, implementation guides, developer documentation, API documentation, release notes, and knowledge base articles.
• Recommend and implement documentation best practices, standards, templates, and workflows.
• Manage documentation deliverables across multiple concurrent projects.

Skills

Technical writing

Editing

Analytical thinking

Communication skills

Education

Bachelor's degree in Technical Communication, English, Journalism, Information Systems, Computer Science, or related discipline

Tools

DITA/Oxygen XML Author

XML

HTML

GitLab

Job description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance

About the Role

Create accurate, thorough documentation in a fast-paced environment to support a variety of deliverables such as installation guides, help systems, web services guides, technical white papers, and knowledgebase articles. Manage multiple projects simultaneously. Work effectively both on your own and as part of a team.

In this role, you will be hybrid (3x week) in Alpharetta, GA.

Responsibilities

• Collaborate closely with Product Management, Technology, Implementation, Customer Enablement, and other stakeholders to gather information and ensure documentation accuracy
• Create and maintain user guides, implementation guides, developer documentation, API documentation, release notes, knowledge base articles, and online help content
• Recommend and implement documentation best practices, standards, templates, and workflows
• Manage documentation deliverables across multiple concurrent projects

Requirements

• Bachelor's degree in Technical Communication, English, Journalism, Information Systems, Computer Science, or a related discipline
• Two years’ experience in technical writing
• Understanding of the principles of structuring information and the documentation and software development processes
• Exceptional writing, editing, proofreading, and analytical skills
• Ability to communicate complex technical concepts clearly and concisely
• Strong understanding of topic-based and task-oriented documentation methodologies
• Experience developing customer-facing and developer-facing documentation
• Ability to manage workflow and manage multiple concurrent projects with tight deadlines
• Analytical thinking, organizational awareness, audience and content analysis, conceptual thinking, decision making (problem solving)
• Excellent interviewing and research skills

Tool Skills

Prefer skills in:

• DITA/Oxygen XML Author or other dedicated authoring tools
• XML, HTML
• GitLab

Nice to Have

• Experience using using markdown-based workflows
• Knowledge of Model Context Protocol (MCP) documentation standards, concepts, and best practices
• Understanding of semantic ontology principles, knowledge graphs, metadata modeling, and taxonomy design
• Professional experience using AI

U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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