Technical Writing Analyst II

Relx Plc; Alpharetta (GA); Hybrid; USD 59,000 - 99,000; Full time

Job summary

LexisNexis Risk Solutions in Alpharetta, GA seeks a Technical Writing Analyst II to create and maintain user guides, API documentation, and knowledge base articles. You will work with Product Management, Technology, and Customer Enablement to gather information and ensure accuracy in a fast-paced environment.

The role requires a bachelor's degree in a related field and at least two years of technical writing experience, with strong editing, interviewing, and research skills.

Qualifications

• Bachelor's degree or equivalent in technical writing or related field.
• 2+ years of experience in technical writing with strong editing skills.
• Ability to structure information clearly for user guides and API docs.
• Excellent interviewing and research abilities to gather content.
• Experience with documentation best practices and workflows.

Responsibilities

• Create and maintain user guides, developer docs, API docs, and knowledge base articles.
• Collaborate with Product, Technology, and Implementation teams to gather information.
• Ensure documentation accuracy and consistency across deliverables.
• Recommend and implement documentation standards and templates.
• Manage multiple documentation projects with tight timelines.

Skills

Technical writing

Editing

Research skills

Interviewing skills

Clear communication

Project management

Analytical thinking

Documentation methodologies

Team collaboration

Education

Bachelor's degree in Technical Communication

Tools

DITA/Oxygen XML

XML

HTML

GitLab

Markdown workflows

MCP standards

Job description

## Technical Writing Analyst IIApply: Alpharetta, GA: Full time: Posted Today: R118300**About the Business**LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance **About the Role**Create accurate, thorough documentation in a fast-paced environment to support a variety of deliverables such as installation guides, help systems, web services guides, technical white papers, and knowledgebase articles. Manage multiple projects simultaneously. Work effectively both on your own and as part of a team. In this role, you will be hybrid (3x week) in Alpharetta, GA. **Responsibilities**You will have the opportunity to: * Collaborate closely with Product Management, Technology, Implementation, Customer Enablement, and other stakeholders to gather information and ensure documentation accuracy* Create and maintain user guides, implementation guides, developer documentation, API documentation, release notes, knowledge base articles, and online help content* Recommend and implement documentation best practices, standards, templates, and workflows* Manage documentation deliverables across multiple concurrent projects**Requirements*** Bachelor's degree in Technical Communication, English, Journalism, Information Systems, Computer Science, or a related discipline* Two years’ experience in technical writing* Understanding of the principles of structuring information and the documentation and software development processes* Exceptional writing, editing, proofreading, and analytical skills* Ability to communicate complex technical concepts clearly and concisely* Strong understanding of topic-based and task-oriented documentation methodologies* Experience developing customer-facing and developer-facing documentation* Ability to manage workflow and manage multiple concurrent projects with tight deadlines* Analytical thinking, organizational awareness, audience and content analysis, conceptual thinking, decision making (problem solving)* Excellent interviewing and research skillsTool Skills:Prefer skills in:* DITA/Oxygen XML Author or other dedicated authoring tools* XML, HTML* GitLab Nice to Have * Experience using using markdown-based workflows* Knowledge of Model Context Protocol (MCP) documentation standards, concepts, and best practices* Understanding of semantic ontology principles, knowledge graphs, metadata modeling, and taxonomy design* Professional experience using AIU.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.