Technical Writing Analyst II

Nextens; Alpharetta (GA); Hybrid; USD 59,000 - 99,000; Full time

Job summary

LexisNexis Risk Solutions in Alpharetta, GA is seeking a skilled Technical Writer to create accurate documentation including installation guides, API docs, and knowledgebase articles. You will manage multiple projects in a fast-paced environment and collaborate with product, technology, and customer enablement teams.

The role offers hybrid work (3 days onsite) and requires a Bachelor's degree in Technical Communication or related field, plus about two years of technical writing experience.

Qualifications

• Bachelor’s degree in Technical Communication, English, Journalism, Information Systems, CS, or related field.
• About 2 years of technical writing experience in a fast-paced environment.
• Ability to structure information and understand documentation processes.
• Excellent writing, editing, proofreading, and analytical skills.
• Ability to communicate complex technical concepts clearly and concisely.
• Experience with customer-facing and developer-facing documentation.
• Strong project management to handle multiple concurrent projects.

Responsibilities

• Create accurate documentation for installation guides, web services guides, API docs, and knowledgebase articles.
• Collaborate with Product, Technology, Implementation, and Customer Enablement teams.
• Develop and maintain user guides, release notes, and online help content.
• Implement documentation standards, templates, and workflows.
• Manage multiple documentation deliverables across concurrent projects.

Skills

Technical writing

Documentation

Editing

Communication

Education

Bachelor’s degree in Technical Communication or related field

Tools

DITA

Oxygen XML Editor

XML

HTML

GitLab

Job description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance

About the Role

Create accurate, thorough documentation in a fast-paced environment to support a variety of deliverables such as installation guides, help systems, web services guides, technical white papers, and knowledgebase articles. Manage multiple projects simultaneously. Work effectively both on your own and as part of a team.

In this role, you will be hybrid (3x week) in Alpharetta, GA.

Responsibilities

You will have the opportunity to:

• Collaborate closely with Product Management, Technology, Implementation, Customer Enablement, and other stakeholders to gather information and ensure documentation accuracy
• Create and maintain user guides, implementation guides, developer documentation, API documentation, release notes, knowledge base articles, and online help content
• Recommend and implement documentation best practices, standards, templates, and workflows
• Manage documentation deliverables across multiple concurrent projects

Requirements

• Bachelor’s degree in Technical Communication, English, Journalism, Information Systems, Computer Science, or a related discipline
• Two years’ experience in technical writing
• Understanding of the principles of structuring information and the documentation and software development processes
• Exceptional writing, editing, proofreading, and analytical skills
• Ability to communicate complex technical concepts clearly and concisely
• Strong understanding of topic-based and task-oriented documentation methodologies
• Experience developing customer-facing and developer-facing documentation
• Ability to manage workflow and manage multiple concurrent projects with tight deadlines
• Analytical thinking, organizational awareness, audience and content analysis, conceptual thinking, decision making (problem solving)
• Excellent interviewing and research skills

Tool Skills

Prefer skills in:

• DITA/Oxygen XML Author or other dedicated authoring tools
• XML, HTML
• GitLab

Nice to Have

• Experience using markdown-based workflows
• Knowledge of Model Context Protocol (MCP) documentation standards, concepts, and best practices
• Understanding of semantic ontology principles, knowledge graphs, metadata modeling, and taxonomy design
• Professional experience using AI

U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.

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