Technical Writer – Middle

Softswiss; Georgia; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, andCon

Job summary

SOFTSWISS is seeking a Technical Writer to join our team to create user and technical content for internal and external audiences. You will help deliver clear, well-structured documentation across products.

You’ll collaborate with product, development, and QA teams to produce user guides, API docs, and release notes that clarify complex topics for diverse audiences. We offer private health insurance, paid time off, maternity leave support, and opportunities for upskilling.

Qualifications

• 3+ years of experience in technical documentation for software products
• Experience writing user guides and API documentation for multiple audiences
• Proficient with Microsoft or Google style guides
• Experience with Confluence content management and documentation tools

Responsibilities

• Create, edit, and maintain procedural documentation including user guides, how-tos, and tutorials
• Create, edit, and maintain technical documentation, including API documentation
• Create release notes
• Collaborate with writers, developers, product owners, QA and other teams

Skills

English C1+

Russian B2

Technical writing

API documentation

Git

VS Code

Confluence

Release notes

Documentation tools

Communication skills

Tools

Git

VS Code

Confluence

API documentation tools

Job description

SOFTSWISS is looking for a Technical Writer to join our team. In this role you will work on a wide range of user and technical documentation, helping us deliver clear, useful, and well-structured content for internal and external audiences.

Purpose of the role:

• You’ll create and maintain accurate, easy-to-follow documentation to improve the usability and accessibility of our systems for diverse user groups.
• Your work will impact the quality and consistency of technical communication across teams by delivering user-centric content and maintaining up-to-date knowledge bases.
• You’ll support teams across product, development, and QA with clear documentation that bridges the gap between technical complexity and user clarity.

Key responsibilities:

• Create, edit, and maintain procedural documentation including but not limited to user guides, how-tos, and tutorials.
• Create, edit, and maintain technical documentation, including API documentation.
• Create release notes.
• Work closely with writers, developers, product owners, business analysts, QA team, and others.

Required Experience:

• Proficiency in English (C1 or higher).
• Russian at B2 level.
• Minimum of 3+ years of experience in technical documentation.
• Proven experience in writing user guides in explanatory and procedural styles for multiple audiences.
• Excellent knowledge of Microsoft Style Guide, Google Style Guide, or similar.
• Experience in API writing, familiarity with API documentation tools.
• Experience with Git.
• Experience working with Cursor, VS Code, or similar dev tools.
• Experience in writing release notes.
• Proficiency with managing Confluence content.
• English not lower than C1 and higher.
• Experience in writing and proofreading of content, especially technology-related content.
• Excellent communication skills, both written and verbal.
• Critical thinking.
• Must be a self-motivator who works well independently and in a team environment with little or no direct supervision.
• Ability to influence and communicate effectively with both technical and non-technical people.

Nice to have:

• Example of user guides you’ve created.
• Example of APIs that you’ve created.
• Example of release notes that you’ve created.

Main Advantages

• Private health insurance
• Sports benefits
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [e-mail]