Business Account Manager – Middle

Softswiss; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Free English lessons

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and参与

Job summary

SOFTSWISS is seeking a Business Account Manager to build and maintain strong, long-term relationships with clients and drive growth across the casino platform. You will develop strategic plans and deliver tailored solutions in collaboration with internal teams.

You will work closely with clients to understand their operations, challenges, and goals, acting as a trusted partner. The role emphasizes communication, negotiation, and cross-functional teamwork to ensure client success.

Qualifications

• Experience in building and maintaining client relationships.
• Ability to understand client operations and goals.
• Proven track record in account management or customer success.

Responsibilities

• Establish and nurture long-term relationships with clients and key client contacts.
• Understand client business specifics and operations.
• Identify client problems and propose solutions with internal teams.
• Create client development plan and strategy.
• Drive client satisfaction and growth with the platform team.
• Forecast and track project metrics.

Skills

Communication skills

Russian B2

IT industry knowledge

Account management exp

Client relationships

Job description

Counting down to Tech Race Summit in Warsaw.

SOFTSWISS continues to expand the team and is looking for a Business Account Manager.
We need a true, experienced and accomplished professional who shares our culture and values

About Product:

The SOFTSWISS Casino Platform is the core infrastructure operators rely on to launch, manage, and scale their online casino businesses.

You’ll contribute to mission-critical systems covering account management, game operations, responsible gaming, and regulatory compliance, in an environment where reliability, scalability, and business impact matter, working with people who build solutions operators depend on.

Purpose of the role:

You will be responsible for building and maintaining strong, long-term relationships with clients, ensuring their satisfaction and business growth. By deeply understanding their operations, challenges, and goals, you will act as a trusted partner, developing strategic plans and delivering tailored solutions in collaboration with internal teams.

Key responsibilities:

• Establish and nurture strong long-term relationships with clients and key people on client’s side
• Understand client business specifics and how it operates
• In collaboration with the team and client’s key people identify the potential issues and problems client business is facing to propose solutions to solve them
• Create client’s development plan and strategy
• Be responsible for the general client satisfaction and growth in close collaboration with casino platform team
• Resolve ongoing issues and problems
• Forecast and track key projects metrics

Required Experience:

• Russian B2
• Strong communication, negotiation and team collaboration skills
• Strong knowledge of IT industry and how the major processes function
• 2+ years in account management and/or customer success management
• Previous experience with creating and implementing strong relationships with clients

Main Advantages

• Private health insurance
• Sports benefits
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [emailprotected]