Support Manager – Junior

Softswiss; Northern (KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and…

Job summary

SOFTSWISS recruitment team is seeking a Support Manager - Junior to provide reliable first-line support and monitor gaming infrastructure across internal and partner systems. The role involves handling client requests via Jira, maintaining performance, and coordinating with related departments.

The position requires English and Russian at least at B2 level, and a background in helpdesk support is preferred. Competitive benefits include health, training, and paid time off.

Qualifications

• Two-way communication in English and Russian at B2+ level is required.
• Experience supporting helpdesk systems is desirable.

Responsibilities

• Processing requests from clients in Jira helpdesk system
• Performance maintenance of the gaming infrastructure
• Interaction with associated departments and partners’ helpdesk systems
• Working on a schedule 2/2/3 from 10 am to 10 pm (GMT+3)

Skills

B2+ English

B2+ Russian

Education

Higher or incomplete higher education

Job description

Counting down to Tech Race Summit in Warsaw.

SOFTSWISS continues to expand the team and is looking for a Support Manager -Junior. We need a true and accomplished professional who shares our culture and values.

About Product:

The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.

Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You’ll solve complex technical challenges and help power one of the industry’s leading aggregation platforms.

Purpose of the role:

You will provide reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems.

Key responsibilities:

• Processing requests from clients in Jira helpdesk system
• Performance maintenance of the gaming infrastructure
• Interaction with associated departments and partners’ helpdesk systems
• Working on a schedule 2/2/3 from 10 am to 10 pm (GMT+3)

Required Experience:

• Higher or incomplete higher education / technical education is an advantage
• B2+ level of English
• B2+ level of Russian
• Work experience in support of helpdesk systems is desirable

Nice to have:

• Technical support experience (the second line)

Main Advantages

• Private health insurance
• Sports benefits
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [e-mail]