Monitoring Systems Engineer – Middle

Softswiss; Georgia; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Free English lessons

Local language courses

Paid time off

Maternity leave

Referral program

Upskilling & conferences

Job summary

SOFTSWISS is hiring a Monitoring Systems Engineer to join our Team. We are looking for a detail-oriented engineer to design, maintain, and enhance our monitoring and observability ecosystem, ensuring the reliability, performance, and visibility of critical services across our technology landscape.

You will build and evolve the monitoring platform, detect and troubleshoot issues, work with engineering teams, and set up alerts and dashboards.

Qualifications

• 3+ years as a Systems Engineer, SRE, DevOps or Monitoring Engineer (L2+).
• Solid Linux experience (Debian-based).
• Experience with containers, virtualization, and orchestration (Docker, Kubernetes, LXC/LXD).
• Programming or scripting in Bash, Python or Go; familiarity with REST APIs.
• Knowledge of PostgreSQL and basic database concepts.

Responsibilities

• Provide on-duty coverage for day and night shifts.
• Troubleshoot incidents and resolve issues, involving vendors when needed.
• Document infra challenges and RCAs thoroughly.
• Design and tune alerts and dashboards for teams.
• Integrate monitoring with Jira, Opsgenie and other platforms.
• Promote AI-assisted practices and automate repetitive tasks.

Skills

Linux

Docker

Kubernetes

Scripting

PostgreSQL

REST API

English (B1+)

Russian (B2+)

AI in monitoring

Incident response

Tools

Bash

Python

Go

Job description

Counting down to Tech Race Summit in Warsaw.

SOFTSWISS is hiring a Monitoring Systems Engineer to join our Team. We are looking for a detail-oriented engineer to design, maintain, and enhance our monitoring and observability ecosystem, ensuring the reliability, performance, and visibility of critical services across our technology landscape.

Purpose of the role:

You will be responsible for building and evolving the monitoring and observability platform that enables teams to detect, troubleshoot, and prevent issues across our production environment. By developing reliable monitoring solutions, improving system visibility, and collaborating with engineering teams, you will help ensure the stability, performance, and availability of our services at scale.

Key responsibilities:

• Offering on-duty service coverage, encompassing day and night shifts.
• Addressing incidents by troubleshooting and resolving issues, even seeking assistance from third-party or vendor support when necessary.
• Directing issues or queries to the relevant department as needed.
• Keeping detailed records and documentation of current infrastructure challenges and Root Cause Analyses (RCAs).
• Contribute to safe and effective internal practices for AI usage in monitoring and incident response workflows.
• Collaborating with other teams to understand and define their monitoring needs, then implementing the right solutions.
• Setting up and adjusting the monitoring/observability systems for various teams.
• Designing and tweaking alerts and dashboards to suit specific needs.
• Refining alerts to reduce irrelevant notifications and increase their significance.
• Enhancing dashboards for better clarity, understanding, and a more comprehensive view.
• Building and sustaining connections between the monitoring systems and other platforms like Jira, Opsgenie, etc. when required.
• Establishing and updating a Knowledge Base, covering system configurations, alert processes, troubleshooting guidelines and user manuals.
• Staying updated with the newest trends and best practices to continuously uplift our organization’s monitoring capabilities.
• Identify opportunities to automate repetitive monitoring and support tasks, including with AI‑assisted approaches where suitable.

Required Experience:

• Minimum of 3 years experience as a Systems Engineer, SRE, DevOps, or Monitoring Support Engineer (L2+).
• Good understanding of Linux-like operating systems (Debian-based).
• Experience with containerization, virtualization, and orchestration (LXC/LXD, Docker, Kubernetes).
• Development experience in any scripting language (Bash, Python, Go, etc) and familiarity with REST API.
• Knowledge of basic database concepts (experience with PostgreSQL is preferable), including transactions and WAL.
• English proficiency at an Intermediate (B1) level or higher. It’s crucial to understand technical terminology related to our specific tech stack and to be able to interpret technical documentation.
• Russian proficiency at an Upper-Intermediate (B2) level or higher.
• Practical interest in using AI‑assisted tools for troubleshooting, automation, documentation and operational efficiency.
• Ability to critically evaluate AI-generated output and validate it before using it in production environments.
• Understanding of the risks and limitations of AI usage in infrastructure and production operations.

Main Advantages

• Private health insurance
• Sports benefits
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [email protected]