Technical Writer II

Sam Houston State University; Huntsville (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Sam Houston State University seeks a Technical Writer II to plan, develop, and govern technical documentation supporting university technology systems and services. You will produce end-user guides, administrator references, and runbooks while ensuring accessibility and brand compliance.

Work with engineering, ERP, CRM, and other IT teams to align content with project milestones, conduct expert interviews, and enforce documentation standards and templates across the division.

Qualifications

• Bachelor’s degree in English, technical communication, information technology, instructional technology, or related field.
• Two years of experience in technical writing or documentation management.
• Relevant technical writing or content management certifications are desirable.
• Experience in a state institution of higher education is desirable.

Responsibilities

• Independently plans, develops, and maintains technical documentation including end-user guides, administrator references, configuration docs, runbooks, and knowledge base content.
• Partners with solution engineering, ERP, CRM, integration, and third-party teams to align documentation with milestones and handoff requirements.
• Conducts structured interviews with subject matter experts to translate information into clear, accessible content.
• Develops and enforces documentation standards, templates, naming conventions, and version control for the division’s library.
• Collaborates with IT Trainers and IT Communications Specialists to coordinate documentation with training and communications campaigns.
• Evaluates documentation quality and coverage, identifies gaps, and prioritizes remediation.
• Provides guidance and mentorship to Technical Writer I staff and ensures accessibility and brand guideline compliance.

Skills

Technical writing

Documentation management

Education

Bachelor’s Degree in English or related field

Job description

Requisition:

202600330S

Title:

Technical Writer II

FLSA status:

Non-Exempt

Hiring Salary:

This position is a pay grade 14. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf

Occupational Category:

Technical/Para-Professional

Department:

Business Technology Solutions

Division:

Information Technology

Open Date:

10/16/2026

Open Until Filled:

Yes

Educational and Experience Requirement:

Bachelor’s Degree in English, Technical Communication, Information Technology, Instructional Technology, or a related field. Two years of experience in technical writing, documentation management, or a related area. Relevant technical writing or content management certifications are desirable. Experience in a state institution of higher education is desirable. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position:

Performs advanced professional work independently planning, producing, and governing technical documentation and documentation practices that support the effective delivery, operation, and adoption of university technology systems and services.

Primary Responsibilities:

Independently plans, develops, and maintains a comprehensive range of technical documentation, including end-user guides, administrator references, configuration documentation, support runbooks, and knowledge base content, applying professional judgment on structure, format, and audience targeting. Partners with solution engineering, enterprise resource planning (ERP), customer relationship management (CRM), integration, and third-party administration teams to ensure documentation is produced in alignment with project delivery milestones and production handoff requirements. Conducts structured interviews and working sessions with subject matter experts to gather technically accurate information and translate it into clear, accessible documentation for diverse audiences. Develops and enforces documentation standards, templates, naming conventions, and version control practices for the division’s documentation library. Collaborates with IT Trainers and IT Communications Specialists to ensure documentation is coordinated with training programs and communications campaigns as part of a cohesive technology adoption experience. Evaluates documentation coverage and quality across the IT service portfolio, identifying gaps, and prioritizing remediation. Provides guidance, content review, and informal mentorship to Technical Writer I staff. Ensures compliance with applicable accessibility standards, university brand guidelines, and institutional documentation policy. Performs other related duties as assigned.

Other Specifications:

Requires advanced knowledge of technical writing principles, plain-language practices, information organization, content development methods, documentation lifecycle management, and accessibility standards. Requires the ability to independently research, plan, develop, organize, and maintain complex technical documentation for diverse technical and non-technical audiences. Must exercise professional judgment in determining appropriate content structure, level of detail, format, terminology, and delivery approach based on audience and business needs. Requires the ability to analyze complex technical information, identify documentation requirements and gaps, and translate technical concepts, processes, and system functionality into clear, accurate, and accessible content. Must be able to establish and maintain documentation standards, templates, naming conventions, style guidelines, and version control practices that promote consistency and quality across the division. Requires strong writing, editing, proofreading, research, analytical, organizational, facilitation, and verbal communication skills. Must be able to establish effective working relationships with technical staff, subject matter experts, project teams, and other stakeholders to gather information, resolve documentation issues, and coordinate deliverables. Requires the ability to manage multiple complex assignments and competing priorities, provide constructive review and guidance to less experienced staff, and work independently within established objectives and deadlines. Requires proficiency with documentation, content management, version control, and collaboration tools relevant to the position. Must maintain current knowledge of technical communication practices, accessibility requirements, emerging technologies, and tools relevant to assigned work.

Full Time Part Time:

Full Time

Quicklink:

https://shsu.peopleadmin.com/postings/48956

EEO Statement:

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

Annual Security and Fire Safety Report