Technical Writer Vienna, VA

AAC; Vienna (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

AAC is looking for a Technical Writer in Vienna, Virginia to develop high-quality documentation, user guides, and training materials to support IT operations. This position involves producing user manuals, interviewing subject-matter experts, and translating complex technology into clear documents.

Candidates should have a minimum of three years of relevant experience, strong attention to detail, and proficiency with documentation tools. On-site support is required.

Qualifications

• Minimum of three years of technical writing and/or IT documentation experience.
• Experience documenting IT support processes and engineering workflows.
• Excellent written communication and attention to detail.

Responsibilities

• Produce and maintain user manuals and support procedures.
• Interview subject-matter experts to gather technical information.
• Translate technical content into user-friendly materials.

Skills

Technical writing

Documentation tools proficiency

Clear communication

IT knowledge (ITIL, ITSM)

Education

BS in English, Communications, IT or related field

Tools

Word

PowerPoint

SharePoint

Confluence

Job description

Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly conveyed to both technical and non-technical users.

Position currently requires on-site support. On‑site requirements are subject to change based on contract needs and customer requirements.

Responsibilities

• Produce and maintain user manuals, support procedures, engineering documentation, and knowledge articles.
• Interview subject‑matter experts across operational teams to gather technical information.
• Translate technical content into concise, user‑friendly materials.
• Standardize documentation formats, revision control, and layout.
• Support communication efforts for major deployments, migrations, or procedural changes.

Required Experience

• BS in English, Communications, IT or related field (preferred) and a minimum of three years of technical writing and/or IT documentation experience.
• Experience documenting IT support processes, engineering workflows, and enterprise systems.
• Familiarity with ITIL and ITSM processes and terminology.
• Ability to write clear, accurate, and structured technical documentation.
• Strong understanding of IT terminology, service processes, and enterprise technology environments, including ITIL and ITSM processes and terminology.
• Proficiency with documentation tools (Word, PowerPoint, SharePoint, Confluence, or similar).

Qualifications

• Must obtain an agency public trust suitability determination prior to start date.
• Excellent written communication and attention to detail.
• Must be able to work independently and collaborate effectively within a team in a fast‑paced environment.
• Experience supporting a complex Federal agency enterprise is a plus.