Technical Writer — Estonia Remote

Linnworks; United States; Remote; USD 45,000 - 67,000; Full time

Benefits offered by this job

Private medical insurance

Remote + flexible working

€500 home office stipend

Wellbeing support including Headspace

Extra vacation week + Volunteer Days

Learning and development opportunities

Job summary

Linnworks is seeking a Technical Writer for a full-time remote maternity cover in Estonia. You will convert product details from Product Managers and Engineers into help centre articles, user guides, API docs, and in-app content. You’ll own docs end-to-end and help keep information accurate as the product evolves.

You’ll influence style guides and templates, collaborate with Support and Customer Success, and work on multiple projects with self-direction and organization.

Qualifications

• 2+ years of professional technical writing in SaaS or software.
• Explain technical concepts to non-technical audiences clearly.
• Strong written English with good grammar and tone.
• Experience with engineers/product managers to gather information.
• Experience using AI writing/authoring tools.
• Familiarity with documentation/help centre platforms (Confluence, Zendesk Guide, ReadMe, GitBook).
• Basic understanding of APIs, releases, and software concepts.
• Experience with Markdown, HTML/CSS, or static site generators.
• A strong published documentation portfolio.
• Ability to manage multiple docs projects and deadlines.

Responsibilities

• Write and maintain user guides, help centre articles, release notes, API docs, and in-app content.
• Partner with PMs and Engineers to understand features before release and translate to docs.
• Interview SMEs to extract and structure technical information.
• Own docs end-to-end from planning through publishing and upkeep.
• Refresh existing docs as product evolves and fix gaps with Support.
• Contribute to style guides, templates, and content standards.
• Collaborate with Support to identify documentation gaps from tickets.
• Contribute to information architecture decisions for docs site.
• Use analytics to measure content effectiveness and prioritise updates.
• Occasionally support other content needs like release announcements and onboarding.

Skills

Technical writing

Strong English

Explain complex concepts

Engineering collaboration

AI writing tools

Documentation platform

APIs basics

Version control

Markdown/HTML

Portfolio

Information architecture

Multitasking

Tools

Confluence

Zendesk Guide

ReadMe

GitBook

MadCap Flare

Docusaurus

Hugo

Jekyll

Markdown

HTML/CSS

Job description

Linnworks is hiring a Technical Writer on a full-time, remote, fixed-term maternity cover. Estonia only (must have right to work in Estonia).

Posted by Linnworks

Your Mission

Department:Product / Documentation
Reports to:VP, Product
Location:Remote
Type:Full time maternity cover

We're looking for a Technical Writer to join our Product team on a full-time, remote maternity cover. You'll be the person who turns what our Product Managers and Engineers build into documentation customers can use: help centre articles, user guides, release notes, API docs, and in-app content.

The day-to-day is hands-on. You'll get into features before they ship, interview the people who know them best, and own each piece from first draft through publishing and upkeep. You'll also keep existing docs accurate as the product changes, and work with Support and Customer Success to fix the gaps customers keep running into.

You'll report to our VP, Product, and you'll have room to shape how we do things, from our style guide and templates to how the help center is organised. This is a good fit if you're self-directed, enjoy making complicated things simple, and can keep several projects moving at once.

Candidates must be resident in Estonia and have the right to work there

What You Will Do

• Write and maintain user guides, help centre articles, release notes, API documentation, and in-app content

• Partner with Product Managers and Engineers to understand new features ahead of release and translate them into customer-facing documentation

• Interview subject matter experts (SMEs) to extract and structure technical information

• Own documentation projects end-to-end — from planning and drafting through review, publishing, and maintenance

• Audit and refresh existing documentation to keep it accurate as the product evolves

• Work within (and help evolve) our style guide, templates, and content standards

• Collaborate with Support and Customer Success to identify documentation gaps based on customer questions and tickets

• Contribute to information architecture decisions for the docs site/help centre

• Use analytics and customer feedback to measure content effectiveness and prioritise updates

• Occasionally support other content needs — release announcements, internal knowledge base articles, onboarding materials

What You'll Bring To The Role

• 2+ years of professional technical writing experience, ideally in a SaaS, software, or technology environment

• Proven ability to explain complex technical concepts simplyfor a non-technical or semi-technical audience

• Strong written English— grammar, clarity, tone, and structure

• Experience working directly with engineers and/or product managersto gather technical information

• Experience usingAI writing/authoring toolsto accelerate drafting or content audits

• Familiarity with a documentation/help centre platform(e.g., Confluence, Zendesk Guide, ReadMe, GitBook, ClickHelp, MadCap Flare, or similar)

• Basic understanding of software development concepts(APIs, releases, bug vs. feature, staging vs. production)

• Experience with version control or structured content workflows(e.g., Git, Markdown, or a CMS-based review process)

• A strong portfolioof published documentation samples

• Self-directed and organised— comfortable managing multiple documentation projects and deadlines simultaneously

• A background or interest ininformation architectureand taxonomy design

• Familiarity withMarkdown, HTML/CSS basics, or static site generators (Docusaurus, Hugo, Jekyll)

Nice-to-Have

• Experience withDITA/XMLor structured authoring/single-sourcing

• Experience documentingREST or GraphQL APIs, including reading OpenAPI/Swagger specs

• Exposure tolocalization/translation workflowsfor multi-language documentation

• Basicscreen recording/video or GIF creationskills for tutorials

• Experience usingAI writing/authoring toolsto accelerate drafting or content audits

• Familiarity withUX writing or in-app microcopy

• Experience withcontent analytics(e.g., Google Analytics, docs-specific analytics) to inform prioritisation

• Prior experience in a fast-growing startup or scale-upenvironment

• Basic scripting or command-line comfort(helpful for docs-as-code workflows)

Why us?

• Private medical insurance with respected service providers.
  

• Remote + flexible working & team-building initiatives.
  

• A work laptop & a Work from Home stipend of 500€ to set up your Home Office.
  

• Wellbeing Support - access to mental health counseling & therapy, financial & legal counseling + free subscription to Headspace, a meditation app.

• An extra week of vacation on top of your annual leave count + fully compensated Volunteer Days & Experience Days.

• Challenging projects, inspiring colleagues and the opportunity to learn, grow & develop within and with the company.