Technical Writer [AQ-21503]

Aquent; New York (NY); Remote; USD 42,000 - 65,000; Part time

Job summary

Aquent is seeking a part-time Technical Writer to join our distributed team remotely. You will develop and maintain user-facing documentation for a cloud-based data intelligence platform, with a focus on installation procedures and release notes.

Collaborate with product managers, support engineering, and other writers to deliver clear, concise content. Start ASAP; assignment runs through year-end; approximately 3 days per week, ~8 hours per day.

Qualifications

• Proven experience as a technical writer for complex B2B SaaS products.
• Strong understanding of data quality concepts and underlying technologies.
• Exceptional written and verbal communication skills; able to translate tech into clear language.
• Thrives in independent and collaborative environments.
• Proficient with technical writing tools including GitBook and Markdown.
• Familiar with agile development methodologies and workflows.
• Passion for creating clear, concise, informative documentation.

Responsibilities

• Collaborate with product managers, support engineering, and stakeholders to understand product features.
• Develop and maintain technical documentation with emphasis on installation procedures and release notes.
• Ensure documentation is accurate, well-organized, and easily usable by a diverse audience.
• Integrate documentation work into agile sprints and deliver on time.
• Use GitBook/Markdown to produce and manage content.
• Engage with stakeholders to gather information and ensure accuracy.
• Audit documentation to identify improvements and enhance user experience.

Skills

Technical writing

GitBook

Markdown

B2B SaaS

Communication

Tools

GitBook

Markdown

Job description

About Our Partner Company

Our partner is an innovative cloud platform, leading the charge in data intelligence. They are dedicated to crafting solutions that empower users and foster success through unparalleled clarity and understanding, fundamentally transforming how businesses leverage their critical data assets.

About The Opportunity

This is an exceptional and dynamic opportunity to become a key contributor within an innovative data intelligence platform. As a Technical Writer, you will be instrumental in enabling users to effortlessly set up and harness the platform’s powerful features. You will play a crucial role in enhancing product clarity, directly influencing user satisfaction, and accelerating product adoption. Collaborating closely with product managers, support engineering, and fellow writers, you will develop comprehensive, precise, and user-friendly documentation and release notes. Your primary focus on creating clear, concise installation procedures will ensure seamless product integration and user success, directly empowering customers to maximize their data’s potential.

What You’ll Do

• Collaborate closely with product managers, support engineering, and other stakeholders to gain a deep understanding of product features, functionality, and target audience.
• Develop and maintain comprehensive technical documentation, with a strong emphasis on installation procedures, alongside clear and informative release notes.
• Ensure all documentation is consistently accurate, exceptionally well-organized, and easily consumable by a diverse user base.
• Integrate seamlessly into agile development sprints, delivering high-quality documentation on time and aligned with project requirements.
• Leverage modern technical writing tools such as GitBook and/or Markdown to produce and manage content.
• Proactively engage with stakeholders to seek clarification, gather additional information, and ensure complete accuracy.
• Conduct thorough documentation audits to identify and implement continuous improvements, enhancing overall content quality and user experience.

What You’ll Bring

• Proven experience as a technical writer, specifically for complex B2B SaaS products.
• A strong understanding of data quality concepts and underlying technologies.
• Exceptional written and verbal communication skills, with the ability to translate technical concepts into clear and accessible language.
• Demonstrated ability to thrive in both independent work settings and collaborative team environments.
• Proficiency in using technical writing tools, including GitBook and/or Markdown.
• Familiarity with agile development methodologies and workflows.
• A genuine passion for creating clear, concise, and highly informative technical documentation that empowers users.

Other Requirements

• Start = ASAP
• Duration = through the end of the year
• Part time hours, working 3 days per week, approx 8 hours per day
• *Client is also open to this person working more than 3 days per week but then assignment duration will be shorter than end of the year.
• This is fully remote.