Technical Writer

Form3; United States; Remote; USD 56,000 - 87,000; Full time

Job summary

Form3 is hiring a Technical Writer to help customers and partners understand and integrate with our cloud-native payments platform. You will join a small, collaborative Documentation team and lead AI-enabled knowledge management initiatives.

Responsibilities include delivering API documentation, creating manuals and tutorials, maintaining Postman and OpenAPI specs, and ensuring documentation stays aligned with product changes. Remote UK work with global collaboration.

Qualifications

• 2+ years' experience writing technical documentation, specifically for APIs, cloud-based software or SaaS systems.
• Proficient with documentation tools, such as Markdown, Swagger and Postman, and capable of creating high-quality materials for technical and non-technical audiences.
• Comfortable with AI prompting and cursor, with an appetite to work with AI knowledge management tools.
• Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub.
• Sound understanding of coding, APIs and Cloud-based architectures.
• Exceptional attention to detail, with advanced skills in high-quality writing, proofreading and editing.
• Fluency in written and spoken English (Native level or equivalent).
• Excellent people and communication skills, with the ability to work both collaboratively and autonomously within a fast-paced environment.
• Experience of managing stakeholders and building relationships within remote, cross-functional teams.

Responsibilities

• Deliver and maintain API documentation for a range of payment services, ensuring accuracy, clarity and ease of understanding.
• Develop user-friendly technical documentation tailored to meet the needs of Form3's internal and external stakeholders, including Product User Manuals, Technical Specifications and Technical Tutorials.
• Lead new efficient knowledge management projects using AI tools ensuring technical documentation evolves alongside Form3's Products and Services.
• Maintain a centralised and organised repository, ensuring consistency and clarity across all technical documentation.
• Stay informed about latest industry trends, regularly updating content and ensuring technical documentation evolves alongside Form3's Products and Services.
• Manage and maintain Postman collections and Swagger/OpenAPI specifications, ensuring all endpoint definitions, request/response schemas remain synchronised with live docs.
• Gather feedback to continuously refine and improve documentation, ensuring alignment with real-user technical requirements.
• Work closely with Product, Engineering and Customer Success teams, providing support for internal technical documentation needs and advocating for documentation best practices across the business.

Skills

API documentation

Cloud SaaS

Markdown

Swagger

Postman

AI knowledge management

Git/GitHub

Coding/API familiarity

Attention to detail

English fluency

Stakeholder management

Remote cross-functional teamwork

Tools

Swagger

Postman

GitHub

Markdown

Job description

We're hiring a Technical Writer to join Form3! You'll play a key role in helping our customers and partners understand and integrate with our cloud-native payments platform.

Location: 100% Remote (UK)

Drive clarity, scalability, and innovation through technical writing and AI-powered knowledge management

The role

You will play a key part of the talented Documentation team, making a tangible impact on Form3's growth and scalability. Technical documentation directly influences how easily our SaaS can be implemented and configured within client organisations and partners.

With prior technical writing experience and some coding ability, you will support our current Technical Writer in creating and maintaining both new and existing documentation. You'll ensure our materials evolve alongside our services, remaining best-in-class and user-friendly. The ideal candidate will be excited to lead projects using new AI tools for knowledge management.

• Deliver and maintain API documentation for a range of payment services, ensuring accuracy, clarity and ease of understanding.
• Develop user-friendly technical documentation tailored to meet the needs of Form3's internal and external stakeholders, including Product User Manuals, Technical Specifications and Technical Tutorials.
• Lead new efficient knowledge management projects using AI tools ensuring technical documentation evolves alongside Form3's Products and Services.
• Maintain a centralised and organised repository, ensuring consistency and clarity across all technical documentation.
• Stay informed about latest industry trends, regularly updating content and ensuring technical documentation evolves alongside Form3's Products and Services.
• Manage and maintain Postman collections and Swagger/OpenAPI specifications, ensuring all endpoint definitions, request/response schemas remain synchronised with live docs.
• Gather feedback to continuously refine and improve documentation, ensuring alignment with real-user technical requirements.
• Work closely with Product, Engineering and Customer Success teams, providing support for internal technical documentation needs and advocating for documentation best practices across the business.

We're looking for

• Experienced in Product documentation and content publishing.
• 2+ years' experience writing technical documentation, specifically for API's, cloud-based software or SaaS systems.
• Proficient with documentation tools, such as Markdown, Swagger and Postman, and capable of creating high-quality materials for technical and non-technical audiences.
• Comfortable with AI prompting and cursor, with an appetite to work with AI knowledge management tools.
• Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub.
• Sound understanding of coding, APIs and Cloud-based architectures.
• Exceptional attention to detail, with advanced skills in high-quality writing, proofreading and editing.
• Fluency in written and spoken English (Native level or equivalent).
• Excellent people and communication skills, with the ability to work both collaboratively and autonomously within a fast-paced environment.
• Experience of managing stakeholders and building relationships within remote, cross-functional teams.

The team

You'd be joining a small, highly collaborative team that prioritises knowledge sharing and takes real pride in delivering high-quality work.

Interview process

• Stage 1: Screening Call with Talent Team
• Stage 2: Interview with Hiring Manager
• Stage 3: Take-Home Task
• Stage 4: Interview with Team Member

We always aim to stick to the above process, however there may be occasions when an additional interview stage is needed for us to be sure we're hiring the right person!

Hiring locations

We can accept applications from the following countries: UK

All new joiners start their first day in our office to collect the equipment needed to work remotely. We'll also arrange for some of your team to come in to say hi, ensuring you're supported and have a positive first few days with Form3!

Benefits

Form3 are a 100% remote, flexible business. We believe this enables our people to achieve amazing things, whilst striking a healthy work-life balance. For further information on what it's like to work here, and for more information on our full benefits package, visit our careers page.

About Form3

Revolutionising the world of payments with our cutting-edge technology and innovative solutions.