Technical Writer: Documentation Expert in Winston-Salem, NC

Writers; Winston-Salem (NC); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote 100%

Contract-based rate

Long-term collaboration

Growth opportunities

Job summary

Writers seeks an experienced Technical Writer for a fully remote contract role in Winston-Salem, NC. You will refine existing docs and craft new materials as we roll out key software updates.

You will overhaul docs for clarity, build API documentation, and create user guides, FAQs, and training materials. Collaboration with engineering and support is essential, with version-controlled document repositories and ongoing feedback incorporation.

Qualifications

• Proven track record of technical documentation that is accessible and actionable.
• Excellent written English with strong editing skills.
• Ability to document API features clearly for diverse users.
• Experience with SaaS documentation is a plus.
• Ability to work remotely and meet deadlines.
• Strong eye for detail and ability to simplify complex systems.

Responsibilities

• Overhaul existing software docs for clarity, conciseness, and accuracy.
• Create new documentation for API releases and features.
• Produce user guides, tutorials, FAQs to reduce support tickets.
• Collaborate with engineering, product, and support to collect info.
• Maintain documentation repository with version control.
• Incorporate user feedback to improve docs continuously.
• Maintain up-to-date knowledge of company software and workflows.
• Assist in creating training videos or interactive tutorials.

Skills

Technical writing

Editorial proficiency

Ability to explain complex systems

SEO knowledge

Self-motivated

Attention to detail

Remote work discipline

Tools

Markdown

HTML

PDF

Git

Sphinx

Jekyll

Job description

Technical Web Content Contractor Full-time Remote Winston-Salem, NC

Our growing firm needs a contract Technical Writer in Winston-Salem, NC, to refine our existing documentation and create new materials as we roll out a series of crucial software updates.

What You'll Accomplish

• Overhaul existing software documentation for clarity, conciseness, and accuracy, targeting a wide range of user skill levels.
• Develop entirely new documentation for our forthcoming API releases. Your experience in detailing API functionalities will be vital.
• Compose user guides, training materials, and FAQs to enhance the user experience and lessen support ticket volume.
• Collaborate closely with our engineering, product, and customer support teams to gather essential information and ensure all technical nuances are accurately captured. Communication is key!
• Maintain an active repository of all documents, following our pre-established version control system.
• Evaluate and incorporate user feedback into documentation improvements. Direct engagement and iteration are welcomed.
• Maintain expert knowledge of all company software and associated workflows.
• Potentially assist in the creation of training videos or interactive tutorials to enrich our learning center resources.

Your Skills that Shine

• A demonstrated history of crafting impactful and accessible technical documentation. Bonus points if you've worked on SaaS products.
• Excellent command of the English language with superior writing and editorial capabilities.
• Fluency in various documentation tools and formats (e.g., Markdown, HTML, PDF). Familiarity with Git is a plus.
• Ability to thrive in a completely remote working arrangement while meeting all deadlines.
• Self-motivation, coupled with an eagle eye for detail.
• A passion for deciphering complex systems and explaining them simply.
• Adaptability; projects and priorities can shift rapidly depending on project needs.
• Knowledge of SEO best practices.

The Tech Side: Bonus Skills to Possess

• Deep familiarity with documenting APIs. Your mastery of related principles is invaluable.
• Hands-on with documentation generation tools like Sphinx or Jekyll.
• Understanding of software development lifecycles (SDLC).

A Bit About Us

We are a dynamic technology solutions provider dedicated to delivering streamlined project management workflows. Located in Winston-Salem, NC, and fully remote, we prioritize a collaborative, supportive culture. At [Company Name], we believe in fostering professional growth while honoring work-life equilibrium. Although this is a remote, contractor position, there could be potential opportunity to move to a Full-Time role in the future.

What We Offer

• A flexible and 100% remote work environment.
• Contract-based rate commensurate with experience.
• Opportunities for long-term collaboration.
• A positive, team-centered approach focused on empowerment.
• Project autonomy allowing you to take command of your role and work with confidence.
• Growth potential as we continue to scale.