Remote Technical Author - Transforming Code to Clarity in New Orleans

Writers; New Orleans (LA); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Healthcare package (medical, dental, &

Unlimited PTO

401(k) with company matching

Professional development budget

Remote-first workplace

Job summary

Writers is seeking a seasoned Technical Writer to bridge complex software architecture and user understanding. This remote-first contractor role in New Orleans offers the chance to craft user journeys, API documentation, and troubleshooting manuals for diverse audiences.

You’ll collaborate with engineers, product managers, and QA to produce and maintain documentation, sample code, FAQs, and knowledge base articles, while contributing to style guides and standards.

Qualifications

• Proven ability to translate complex software concepts into clear user guides.
• Experience documenting APIs, SDKs, or developer tools is preferred.
• Comfortable with version control and markup languages.

Responsibilities

• Create and maintain comprehensive technical documentation sets for software products.
• Translate dense specifications into accessible guides, tutorials, and API docs.
• Develop user manuals, online help, and knowledge base content.
• Review and refine existing documentation for clarity and accuracy.
• Contribute to style guides and documentation standards.
• Provide estimates for documentation tasks in agile sprints.

Skills

Technical writing

API docs

Collaboration

Education

BS in CS or related field

Tools

Sphinx

Git

Markdown

XML

Job description

Technical Web Content Full-time Contractor Remote New Orleans, LA

Our growing New Orleans tech company seeks a seasoned technical scribe to bridge the gap between intricate software architecture and user comprehension. We aren't just documenting code; we're crafting user journeys. As our remote Technical Writer, you'll dissect complex functionalities and translate them into clear, concise, and accessible user guides, API documentation, and troubleshooting manuals. Imagine guiding a novice user through a labyrinthine system, making each turn intuitive and empowering.

Your Contributions:

• Collaborate with software engineers, product managers, and QA teams to grasp technical intricacies.
• Design, develop, and maintain comprehensive technical documentation sets for our software products.
• Transform dense technical specifications into easy-to-understand language suitable for varied audiences.
• Orchestrate the production and updating of user manuals, online help systems, and training materials.
• Conduct meticulous reviews of existing documentation, identifying areas for refinement and improvement.
• Create and manage a centralized documentation repository, adhering to best practices for version control.
• Contribute to the development of technical communication standards and style guides.
• Develop sample code snippets and use case examples.
• Craft FAQs and knowledge base articles to address common user inquiries.
• Participate in agile sprint planning meetings, providing estimates for documentation tasks.

You are a master of syntax, structure, and succinctness. The ideal candidate wields both a technical background (ideally in computer science or a related discipline) alongside potent storytelling prowess. You are innately driven to demystify jargon and champion a streamlined user experience. Bonus factors: proficiency in markup languages like Markdown or XML and familiarity with documentation tools such as Sphinx, or Git.

• Competitive salary aligned with experience.
• Comprehensive healthcare package, including medical, dental, and vision.
• Unlimited paid time off (PTO).
• 401(k) with company matching.
• Professional development budget to enrich your skillset.
• Collaborative, flexible, remote-first workplace with a dynamic team.
• Opportunity to make a substantial contribution to our software success and a lasting impact on our users.

Company Vibe:

Located in the vibrant city of New Orleans, our company cultivates a creative and collegial workspace, even in our remote setting. We embrace continuous growth, promote independent thought, and cherish the value of diverse viewpoints. Though geographically dispersed, we retain strong team bonds through routine online engagement and occasional in-person gatherings. Join us in demystifying technology, enhancing user contentment, and defining the parameters for superior technical conveyance. We value directness, an active approach, and above all, clear documentation that works as hard as our software does.