Technical Writer: Simplify Software Solutions in Glendale, AZ

Writers; Glendale (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid time off

Retirement plan with company match

Flexible working arrangements

Professional development

Job summary

Writers in Glendale, AZ is seeking a Technical Writer to produce clear manuals, API docs, and troubleshooting guides for our cloud-based software solutions. On-site, full-time, you will partner with developers and product managers to capture functionality and deliver high-quality documentation.

You will translate complex concepts into accessible language, create visuals, maintain docs across releases, and participate in user feedback sessions to improve our documentation.

Qualifications

• Experience writing technical documentation for software or hardware products.
• Proficiency with documentation tools such as MadCap Flare or similar.
• Ability to work with development and product teams to capture software functionality accurately.
• Ability to simplify complex concepts for a broad audience.

Responsibilities

• You'll be the primary creator of user manuals, API docs, and troubleshooting guides.
• You'll collaborate with development and product teams to gather insights and ensure accuracy.
• Translate complex technical concepts into clear language, with visuals.
• Maintain and update existing documentation to reflect software releases.
• Participate in planning and executing user feedback sessions to drive documentation evolution.

Skills

Technical writing

API documentation

Collaboration

Simplifying complex topics

Agile methodologies

Tools

MadCap Flare

Confluence

Markdown

Job description

Technical Full-time Freelance On-site Glendale, AZ

Join our tech-savvy team in Glendale, Arizona, as a Technical Writer! We're seeking a skilled individual to craft crystal-clear documentation for our cutting-edge software solutions. Your expertise will directly impact our users' understanding and adoption of our products. As a burgeoning force in the tech space, we're serious about high quality documentation for our cloud based application.

• You'll be the primary creator of our user manuals, API documentation, and troubleshooting guides.
• You'll collaborate closely with our development and product teams to gather insights and ensure accuracy.
• Transform complex technical concepts into easy-to-understand language, complete with visuals.
• Maintain and update existing documentation to reflect changes in our software releases.
• Participate in the planning and execution of user feedback sessions to drive the evolution of our documentation.

Desired Abilities

• Demonstrated experience in writing technical documentation for software or hardware products.
• Proficiency in using documentation tools such as MadCap Flare, or similar
• Strong communication and collaboration abilities to partner with the development team to accurately capture the software functionality
• A genuine curiosity about technology and a knack for simplifying complex concepts.
• Familiarity with agile development methodologies
• An eye for clarity of documentations and a willingness to perform reviews and revisions to help improve accuracy and readability.

What sets you apart?

• Showcase a portfolio of your work that displays your mastery of simplifying complex subjects and your capacity for providing understandable documents.
• Possess in-depth technical writing capabilities and the acumen to master a novel subject matter within weeks.
• Demonstrate aptitude at technical details, paired with the talent of creating informative graphics and visual aids.
• Experience working in cloud infrastructure or with SaaS applications. The current offering is on AWS, so any familiarity with those services would be a huge plus.

Elevate Your Career:

We value our team's dedication by providing highly desirable benefits. We help grow your academic skillset with access to online training courses, workshops, and educational opportunities.

• Excellent health, dental, and vision coverage, including options for dependent coverage.
• Paid time off, including vacation, sick leave, and company holidays.
• A retirement savings plan with company matching contributions, securing your financial future.
• Flexible working arrangements where available to help to reach a healthy work and personal life balance.
• Professional development and training opportunities to sharpen your technical writing toolkit.
• We strive to foster a supportive culture where diversity, respect, and individual contributions are appreciated and acknowledged. We are deeply invested in nurturing a fair and respectful workplace, with regular opportunities to engage with leadership, offering a forum for dialogue and cultivating continuous improvements.

Local Flavor, Global Impact

Glendale offers a vibrant blend of urban amenities and outdoor adventures. From the excitement of State Farm Stadium (home of the Arizona Cardinals) to the charm of the Westgate Entertainment District, you'll find plenty to explore in your free time. With us, you're not just joining a job but investing in the future of innovation where you and our team will leave a positive mark.