Technical Writer - Cross-Functional Docs & Usability Expert

JSM Consulting Inc.; City of Albany (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

JSM Consulting Inc. is seeking an experienced documentation professional to draft and structure software documentation, business processes, and IT operations content.

The role emphasizes clarity, accuracy, and consistency through rigorous information architecture and stakeholder interviews. You will collaborate with developers, analysts, operations, and support teams to ensure documentation meets user needs and industry standards, while leveraging Word, Excel, and Visio to produce polished

Qualifications

• 48 months of experience drafting and developing technical writing across software documentation, business processes, and IT operations.
• 48 months of experience breaking down complex information for user clarity and consistency.
• 48 months of research and information gathering, including stakeholder interviews.
• 60 months using Microsoft Office (Word, Excel, Visio) to support documentation development.
• 36 months in document management: organizing information, diagrams, and visual aids.
• 36 months working independently and with cross-functional teams to ensure aligned documentation.
• 36 months reviewing and testing documentation and incorporating feedback for usability.
• 36 months using industry standard technical summaries and reporting techniques.
• Bachelor's Degree

Skills

Technical writing

Documentation development

Information architecture

Stakeholder interviewing

Cross-functional collaboration

Content testing

Education

Bachelor's Degree

Tools

Microsoft Word

Excel

Visio

Job description

JSM Consulting Inc. is seeking an experienced documentation professional to draft and structure software documentation, business processes, and IT operations content.

The role emphasizes clarity, accuracy, and consistency through rigorous information architecture and stakeholder interviews. You will collaborate with developers, analysts, operations, and support teams to ensure documentation meets user needs and industry standards, while leveraging Word, Excel, and Visio to produce polished