Senior Technical Writer - Cross-Functional Content Leader

SGS Consulting; United States; Remote; USD 85,000 - 130,000; Full time

Job summary

SGS Consulting seeks a Senior Technical Writer to own the documentation portfolio end-to-end, from requirements gathering through authoring, publishing and long-term maintenance. This role collaborates across Engineering, UX, Training, Support, and Marketing to deliver clear, user-friendly content that enhances the customer experience, with a strong focus on AI-assisted quality.

Responsibilities include planning, writing, publishing software/hardware docs, owning portfolios, and driving process

Qualifications

• Bachelor's degree in Communications or related field and 2–5 years of tech writing.
• Experience creating and publishing multiple types of technical documentation, including online content syndication.
• Strong proficiency with DITA XML authoring and workflows.
• Experience creating HTML-first documentation where each page functions as a standalone information resource.
• Ability to leverage AI tools to improve content quality, consistency, and efficiency.
• Experience building consensus across multiple teams and business functions.
• Knowledge of Heretto CCMS or similar content management system.
• Experience using Jira and Confluence.
• Excellent written, verbal, organizational, and communication skills.
• Ability to manage multiple projects and priorities independently.

Responsibilities

• Plan, write, and publish documentation for software and hardware releases.
• Serve as the primary owner for assigned documentation portfolios, managing from inception through publication and maintenance.
• Create user-friendly technical documentation that prioritizes customer experience.
• Drive documentation improvements through cross-functional collaboration and influence.
• Improve processes and tools through creative problem-solving and teamwork.
• Identify, recommend, and champion new solutions to improve documentation quality and customer content experiences.
• Analyze documentation processes, tools, and deliverables to identify opportunities for improvement.
• Support the evolution of customer-first content strategies across the organization.
• Collaborate with Engineering, UX, Training, Support, and Marketing teams to align content with business objectives.
• Adapt to changing priorities and constraints while maintaining high-quality deliverables.
• Build consensus across teams and present business cases to leadership and stakeholders to drive strategic alignment.
• Support publishing, maintenance, and continuous improvement of technical content.

Skills

Technical Writing

DITA XML

Content Strategy

Customer Experience

Cross-Functional Collaboration

Process Improvement

Content Management Systems

Stakeholder Management

Problem Solving

AI Content Development

Education

Bachelor's degree in Communications or related field

Tools

Jira

Confluence

Heretto CCMS

Job description

SGS Consulting seeks a Senior Technical Writer to own the documentation portfolio end-to-end, from requirements gathering through authoring, publishing and long-term maintenance. This role collaborates across Engineering, UX, Training, Support, and Marketing to deliver clear, user-friendly content that enhances the customer experience, with a strong focus on AI-assisted quality.

Responsibilities include planning, writing, publishing software/hardware docs, owning portfolios, and driving process