Business Analyst

My3Tech; Spartanburg (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

My3Tech is seeking a Senior Business Analyst to lead discovery and analysis for the State of SC, Spartanburg County IT documentation initiative. You will gather requirements, map processes, and coordinate with SMEs to produce SOPs and runbooks for disaster recovery and governance.

The role requires 10+ years of BA experience in complex IT environments, strong elicitation and stakeholder-management skills, and proficiency with Microsoft 365 and Visio.

Qualifications

• 10+ years of demonstrated business analysis experience in complex IT/tech environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder management.
• Advanced proficiency with Microsoft 365 tools and Visio for process maps and diagrams.
• Experience with SMEs across infrastructure, applications, cybersecurity, or IT disciplines.
• Ability to translate undocumented processes into structured artifacts.
• Excellent written, verbal, organizational, and analytical skills.

Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing documentation across technical and operational domains.
• Document current-state processes, workflows, roles, dependencies, and gaps.
• Create process maps, data flows, matrices, using Visio and 365 tools.
• Identify gaps, risks, and opportunities for standardization and governance.
• Validate requirements for SOPs, runbooks, and knowledge articles.

Skills

Requirements elicitation

Stakeholder management

Process documentation

Interviews & workshops

Analytical skills

Communication

MS 365 proficiency

Education

Bachelor's degree in IT/IS/Business

CBAP/CCBA/PMI-PBA/ITIL (preferred)

Tools

Microsoft 365 Suite

Microsoft Visio

Job description

Job: Business Analyst - Advanced SoSC
Job ID: 13414
Client: State of SC (Spartanburg County Information Technologies)
Location: Spartanburg, SC (Fully Onsite - light travel to County offices and facilities. Candidate MUST be a SC resident or willing to commute/relocate at own expense prior to starting).
Duration: 12 months (Possibility for Extension: Yes)

I. Project Scope & Objective

The Business Analyst will serve as the discovery and analysis lead for the County's Documentation Recovery initiative, supporting the Cybersecurity Program. Working across Information Technologies and with key stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts (SMEs), document current-state processes, identify gaps, and organize findings. This work materially improves operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance, reducing reliance on institutional knowledge.

II. Daily Duties / Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

III. Required Skills

1. 10+ years of demonstrated business analysis experience in complex IT or technology environments.
2. Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
3. Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
4. Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
5. Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
6. Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
7. Excellent written, verbal, organizational, and analytical skills with the ability to manage multiple workstreams with limited supervision.

IV. Preferred Skills

1. Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.
2. Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
3. Experience with SharePoint-based documentation repositories and governance.
4. Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
5. Government or other highly regulated environment experience.

V. Education & Certifications

• Required: Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience. (Demonstrated experience and quality of prior work are more important than a specific certification).
• Preferred: CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification.

VI. Submission & Interview Details

• Interview Process: Resume and work-product/portfolio review followed by one panel interview with IT leadership and SMEs.
• Portfolio Requirement: Candidates should provide sanitized examples of prior business-analysis deliverables (e.g., process maps, workflow diagrams, requirements documents, current-state assessments, matrices). Portfolio quality and the ability to explain its development are key selection factors.
• Sub-Vendor Policy: Withdrawn candidates will not be permitted to be replaced. Sub-vendors are permitted only 1 level deep (Sub Vendor usage form required).