Technical Writer

Stellar Professionals; Spartanburg (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Stellar Professionals in Spartanburg, SC seeks an experienced Technical Writer to lead documentation standardization, bridge institutional knowledge gaps, and support our Cybersecurity Program and Documentation Recovery initiative.

This onsite role collaborates with IT teams to create SOPs, runbooks, disaster recovery plans, and Visio diagrams, and requires a portfolio of sanitized samples.

Qualifications

• 5+ years of technical writing experience in IT/technology environments.
• Advanced MS 365 (Word, SharePoint) and MS Visio expertise.
• Strong information architecture and document editing skills.
• Portfolio submission: 2–3 sanitized samples (SOPs, runbooks, Visio diagrams, or recovery docs).

Responsibilities

• Author SOPs, runbooks, infrastructure guides, and knowledge-base articles.
• Create and update disaster recovery, incident response, and business continuity plans.
• Design technical workflows, process maps, and architecture visuals using MS Visio.
• Collaborate with IT subject-matter experts across infrastructure, applications, and security.
• Organize document libraries, manage metadata, and enforce standardized versioning control.

Skills

Technical writing

Information architecture

Tools

MS 365

MS Visio

Job description

We are seeking an experienced Technical Writer to lead documentation standardization, bridge institutional knowledge gaps, and support our enterprise Cybersecurity Program and Documentation Recovery initiative.

Position Details

• Location: Spartanburg, SC (Local travel to area facilities required)
• Work Arrangement: 100% Onsite
• Interview Process: Resume & portfolio review followed by 1 panel interview with IT leadership and subject-matter experts.

Key Responsibilities

• Author SOPs, runbooks, infrastructure guides, and knowledge-base articles.
• Create and update disaster recovery, incident response, and business continuity plans.
• Design technical workflows, process maps, and architecture visual aids using MS Visio.
• Collaborate directly with IT subject-matter experts across infrastructure, applications, and security.
• Organize document libraries, manage metadata, and enforce standardized versioning control.

Required Skills & Qualifications

• 5+ years of technical writing experience in complex IT/technology environments.
• Core Tools: Advanced MS 365 (Word, SharePoint) and MS Visio.
• Strong expertise in information architecture, document organization, and technical editing.
• Portfolio Submission Required: 2 3 sanitized documentation samples (SOPs, runbooks, Visio diagrams, or recovery documentation).

Preferred Plus

Experience with NIST, CIS, or ITIL frameworks; public sector or highly regulated environment experience; CPTC or ITIL certifications.