Technical Writer: Build-to-Operate Software Docs (Hybrid)

Elios AI; New York (NY); Hybrid; USD 68,000 - 97,000; Part time

Benefits offered by this job

Hybrid work model

Job summary

Elios AI in New York City is seeking a Technical Writer to document a software platform under active development, collaborating directly with engineers writing it. You will produce the technical design documents the team relies on now, and the support documentation the support organization will live in after the build team rolls off.

The engagement is roughly four months, hybrid out of their New York office, since the work depends on being in the room with developers rather than chasing them

Qualifications

• 5+ years writing technical documentation for software products or similar environments.
• Experience producing both technical design docs and user/support docs.
• Ability to read code, API specs, and architecture diagrams to ask sharp questions.
• Track record interviewing engineers and pulling decisions into docs.
• Strong information architecture and ability to structure large doc sets.
• Fluent with documentation tooling and workflows: Confluence, Markdown, docs-as-code, diagrams.
• Ability to work hybrid in New York City.

Responsibilities

• Interview developers and architects to capture decisions, data flows and edge cases.
• Write technical design documents describing architecture, integrations, dependencies and rationale.
• Create the support documentation set for day one: runbooks, guides, escalation paths, known issues.
• Diagram systems and flows for quick reader orientation.
• Attend stand-ups, reviews and demos to keep docs in pace with the build.
• Set structure and standards for the doc set: templates, naming, versioning.
• Partner with support for a real handoff and test docs with questions before engagement ends.
• Flag gaps when decisions are not yet made and document them clearly.

Skills

Technical writing

Interviewing engineers

Info architecture

Documentation tooling

Hybrid NYC work

Tools

Confluence

Markdown

Docs-as-code

Diagramming tools

Job description

Elios AI in New York City is seeking a Technical Writer to document a software platform under active development, collaborating directly with engineers writing it. You will produce the technical design documents the team relies on now, and the support documentation the support organization will live in after the build team rolls off.

The engagement is roughly four months, hybrid out of their New York office, since the work depends on being in the room with developers rather than chasing them