Technical Writer - BRDs, API Docs & Agile Collaboration

Hilton Software

Town of Florida (NY)

On-site

USD 65,000 - 105,000

Full time

2 days ago

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Benefits offered by this job

Excellent health insurance including

Dental and vision

Bonuses and career development

Job summary

Hilton Software is seeking a Technical Writer to bridge customers, product management, and engineering, documenting product requirements and customer-facing materials from concept through implementation.

You will collaborate with stakeholders, development, QA, support, and product teams to translate complex information into clear documentation and requirements that help internal and external audiences understand and use Hilton Software products.

Qualifications

Bachelor’s degree in a related field preferred.
2+ years of experience in technical writing, software documentation, user guides, release notes, requirements documentation, business analysis support, QA, or related software development environment preferred.
Strong analytical, organizational, and problem-solving skills.
Ability to quickly learn complex products, workflows, systems, and technologies.
Experience creating or maintaining product documentation, BRDs, FRDs, user stories, acceptance criteria, business requirements, use cases, process flows, technical specifications, and procedural materials.
Understanding of the software development life cycle (SDLC).
Experience working in Agile and Scrum environments.
Experience with documentation and collaboration platforms such as GitLab, Confluence, Jira, Figma, and Lucidchart.
Experience creating screen mock-ups, diagrams, workflows, visuals, and user experience support materials.

Responsibilities

Develop and maintain technical documentation, standard operating procedures (SOPs), system documentation, and API documentation.
Develop and maintain Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, process flows, and use cases.
Produce diagrams, wireframes, and mock-ups that clarify requirements, processes, and system design.
Translate complex technical concepts into clear, concise, and user-friendly documentation.
Coordinate with subject matter experts, project managers, developers, QA, and external teams.
Participate in backlog refinement, sprint planning, reviews, demos, and related Agile ceremonies as needed.
Perform other duties as assigned by management.