Technical Writer

accenturefederalservices; Stati Uniti; Remoto; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Accenture Federal Services seeks a skilled technical writer to create and maintain documentation for complex technology programs, combining hands-on Confluence administration with Jira workflow support.

You will produce user guides, manuals, training materials, and governance content; collaborate with engineers and cybersecurity specialists; ensure clear, accessible documentation for technical and non-technical audiences.

Competenze

• 5+ years of technical writing in IT, software, cybersecurity, or enterprise programs.
• Advanced Confluence administration and Jira workflow experience.
• Strong writing and editing skills; able to simplify complex topics.

Mansioni

• Write, edit, and maintain user guides, manuals, and knowledge articles.
• Administer Confluence spaces, templates, and metadata.
• Track work in Jira and support Agile workflows.
• Collaborate with engineers and cybersecurity experts to verify content.
• Develop reusable content frameworks and governance.

Conoscenze

Technical writing

Confluence admin

Jira workflow

Clear communication

Documentation governance

Strumenti

Confluence

Jira

Git

Descrizione del lavoro

Role overview

Create and maintain technical documentation and knowledge systems for complex technology programs. The role combines hands-on Confluence administration and Jira workflow support with writing about software, cybersecurity, AI, and defensive cyber operations for technical and non-technical audiences.

Responsibilities

• Write, edit, and maintain user guides, procedures, technical manuals, knowledge articles, training materials, process flows, and system documentation.
• Organize and administer Confluence spaces, including page structures, templates, metadata, and macros.
• Track documentation work and deliverables in Jira, supporting project workflows and Agile teams.
• Gather and verify information with engineers, cybersecurity specialists, product teams, and other subject matter experts.
• Build reusable content frameworks and manage review cycles, version control, and documentation governance.
• Document AI workflows and cyber operations, including security monitoring, incident response, vulnerability management, and SOC procedures.

Requirements

• At least 5 years of technical writing experience in IT, software, engineering, cybersecurity, or enterprise programs.
• Advanced Confluence administration and knowledge-management skills, plus advanced Jira workflow and project-tracking experience.
• Strong writing, editing, analytical, organizational, and communication skills; able to turn complex material into clear documentation.
• Understanding of software development lifecycles, Agile methods, AI and machine learning concepts, and cybersecurity operations.
• Current, active CompTIA Security+ certification.

Nice to have

• Experience with cybersecurity, DevSecOps, cloud, AI, or federal/defense programs; documenting Azure, AWS, or Google Cloud environments; or working with SIEM, EDR, vulnerability assessment, and cyber-defense tools.