Senior Technical Writer - Confluence, Jira, Cyber Ops

Accenture PLC; San Antonio (TX); On-site; USD 89,000 - 170,000; Full time

Job summary

Accenture Federal Services seeks a highly skilled Technical Writer to support documentation and knowledge management across complex federal programs. You will design Confluence spaces, manage Jira-backed workflows, and translate advanced cybersecurity and AI concepts for diverse stakeholders.

The role emphasizes governance, version control, and collaboration with engineers, product managers, and cybersecurity professionals. TS/SCI clearance is required.

Qualifications

• 5+ years of technical writing experience in IT, software, cybersecurity, or enterprise programs.
• Advanced expertise with Atlassian Confluence including space administration and templates.
• Advanced experience using Jira for workflow management and Agile support.
• Ability to translate complex tech concepts for diverse audiences.
• Familiarity with AI concepts and Defensive Cyber Operations (DCO) is a plus.
• Active CompTIA Security+ certification.

Responsibilities

• Create, edit, review, and maintain technical documentation (guides, SOPs, manuals).
• Design and administer Confluence spaces, page structures, templates, and macros.
• Use Jira to manage documentation backlogs and coordinate with cross-functional teams.
• Gather requirements from subject matter experts, engineers, and product teams.
• Develop reusable documentation frameworks and content libraries.
• Translate technical content for technical and non-technical audiences.
• Maintain governance, version control, and lifecycle processes.
• Support audits, compliance, and process improvement initiatives.
• Document AI systems, automation, and cyber defense use cases.
• Create playbooks and operational documentation aligned with policies.

Skills

Technical writing

Stakeholder collaboration

Analytical skills

Editing & proofreading

Information architecture

Tools

Confluence

Jira

Job description

Accenture Federal Services seeks a highly skilled Technical Writer to support documentation and knowledge management across complex federal programs. You will design Confluence spaces, manage Jira-backed workflows, and translate advanced cybersecurity and AI concepts for diverse stakeholders.

The role emphasizes governance, version control, and collaboration with engineers, product managers, and cybersecurity professionals. TS/SCI clearance is required.