Technical Triage Technician — Service Desk Support

Doeren Mayhew Advisors, LLC; Birmingham (AL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Impact Technology Group in Birmingham, Alabama seeks a motivated Technical Triage Technician to support clients as the first contact for IT help. You will document issues, gather details, and coordinate escalation when needed while working with an experienced service desk team.

This full-time, in-office role offers hands-on troubleshooting, strong client service, clear documentation, and exposure to common client environments and business applications.

Qualifications

• Bachelor’s degree preferred but not required; CompTIA A+ and related coursework valued.
• Understanding of computers, peripherals, and basic troubleshooting practices.
• Foundational networking concepts and familiarity with AD and ticketing systems.
• Strong customer service and clear verbal/written communication skills.

Responsibilities

• Respond to client support requests by phone, email and service desk.
• Create and maintain accurate support tickets for all requests and issues.
• Gather information about users, urgency, impact, and changes.
• Prioritize tickets and route to the appropriate resource.
• Assist with computer, peripheral, software, access and usability questions.
• Follow procedures for routine tasks including installations and password resets.
• Verify user access to email, file shares, printers and apps.
• Troubleshoot basic connectivity, endpoint, security, and backup issues.

Skills

Customer service

Communication skills

Troubleshooting

Ticketing systems

Active Directory

Networking basics

Problem solving

Education

Bachelor’s degree in MIS/IT or related field

CompTIA A+

Tools

Active Directory

Job description

Impact Technology Group in Birmingham, Alabama seeks a motivated Technical Triage Technician to support clients as the first contact for IT help. You will document issues, gather details, and coordinate escalation when needed while working with an experienced service desk team.

This full-time, in-office role offers hands-on troubleshooting, strong client service, clear documentation, and exposure to common client environments and business applications.