Tier 1 IT Support Specialist – Helpdesk

DataPerk; Birmingham (AL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental and vision plans

Simple IRA

Paid holidays and PTO

Job summary

DataPerk seeks a dynamic Support Services Tier 1 professional in Birmingham to manage client tickets, coordinate with technicians, and ensure timely resolution. You will handle PC support, Active Directory tasks, email setup, and basic networking while maintaining strong client relationships.

Applicants should have strong customer service skills, experience with Windows 10+ environments, and the ability to navigate scheduling and SLA requirements.

Qualifications

• Bachelor’s degree preferred or 2 years of relative experience accepted.
• Experience providing tier 1 IT support and customer-focused service.
• Familiarity with AD, Windows OS, and basic networking.

Responsibilities

• Create and manage tickets for client partners.
• Assign tickets and forecast workload for 2–3 days ahead.
• Ensure timely ticket handling and high client satisfaction.
• Coordinate service calls with vendors and internal teams.
• Assist with programming queue and technical scheduling.

Skills

Ticketing system

Active Directory

Windows 10+

PC support

Customer service

Network basics

Education

Bachelor’s degree preferred or 2 years of relative experience

Tools

Ninja One

Office 365

Fortinet

Meraki

Job description

DataPerk seeks a dynamic Support Services Tier 1 professional in Birmingham to manage client tickets, coordinate with technicians, and ensure timely resolution. You will handle PC support, Active Directory tasks, email setup, and basic networking while maintaining strong client relationships.

Applicants should have strong customer service skills, experience with Windows 10+ environments, and the ability to navigate scheduling and SLA requirements.