IT Service Desk Support Technician

TEEMA; Mobile (AL); Sur place; USD 30 000 - 39 000; Plein temps

Résumé du poste

TEEMA is seeking a Contract IT Service Desk Support Technician in Mobile, AL to join a fast-paced healthcare technology environment. This onsite role supports a major workstation refresh and end-user deployments with hands-on technical work and a strong focus on customer service.

You will configure, image, and deploy 60–80 desktop and laptop systems, install software, transfer data from legacy devices, and provide basic end-user guidance during equipment rollouts.

Qualifications

• Experience with desktop, laptop, or workstation deployments in a professional environment.
• Familiarity with Active Directory user administration and account support.
• Knowledge of Microsoft Office, Citrix, and printer installations.
• Strong troubleshooting skills for common hardware and peripheral issues.
• Ability to manage repetitive technical tasks efficiently while maintaining attention to detail.
• Excellent communication, customer service, and organizational skills.

Responsabilités

• Configure, image, and deploy 60–80 desktop and laptop systems.
• Perform workstation setup, software installation, and basic system configuration.
• Transfer user data from legacy devices to new systems.
• Install and support Microsoft Office, Citrix, printers, and related peripherals.
• Troubleshoot Tier 1 issues involving hardware, monitors, keyboards, mice, phones, and connectivity.
• Maintain clean, organized workstation installations with proper cable management.
• Document and manage support requests using ServiceNow.
• Provide basic end-user guidance during equipment rollouts and installations.

Connaissances

IT support

Customer service

Attention to detail

Communication

Outils

Active Directory

Microsoft Office

Citrix

ServiceNow

Printers

Description du poste

Contract IT Service Desk Support Technician

Location: Mobile, AL (100% Onsite)
Duration: Contract

Join a fast-paced healthcare technology environment supporting a major workstation refresh and end-user technology deployment initiative. This is an excellent opportunity for an IT support professional who enjoys hands‑on technical work, desktop deployments, and delivering exceptional customer service.

What You\'ll Do

• Configure, image, and deploy 60–80 desktop and laptop systems
• Perform workstation setup, software installation, and basic system configuration
• Transfer user data from legacy devices to new systems
• Install and support Microsoft Office, Citrix, printers, and related peripherals
• Troubleshoot Tier 1 issues involving hardware, monitors, keyboards, mice, phones, and connectivity
• Maintain clean, organized workstation installations with proper cable management
• Document and manage support requests using ServiceNow
• Provide basic end-user guidance during equipment rollouts and installations

What We\'re Looking For

• Experience with desktop, laptop, or workstation deployments in a professional environment
• Familiarity with Active Directory user administration and account support
• Knowledge of Microsoft Office, Citrix, and printer installations
• Strong troubleshooting skills for common hardware and peripheral issues
• Ability to manage repetitive technical tasks efficiently while maintaining attention to detail
• Excellent communication, customer service, and organizational skills

This role is ideal for an IT Support Technician, Desktop Support Technician, or Help Desk professional looking to gain valuable enterprise experience while contributing to a high‑visibility technology rollout project.