Technical Training Lead – Public Sector (Remote)

Nava; United States; A distancia; USD 83.000 - 138.000; Jornada completa

Descripción de la vacante

Nava is seeking a Technical Trainer Lead to prepare staff at a state workforce agency for major milestones of Nava's paid family and medical leave benefits solution. They design and deliver role-based train-the-trainer sessions for the agency's claims adjudicators, appeals judges, contact center agents and supervisors, product owners, and leadership.

The role also manages the training environment and assesses staff readiness ahead of each milestone.

Formación

• Position requires designing and delivering training for government staff
• Ability to run training environments and readiness checks
• Experience in training standards and plain-language materials
• Capability to collaborate with product and design teams

Responsabilidades

• Design and deliver role-based train-the-trainer sessions built on real job scenarios, co-led with agency super-users from the first milestone.
• Run a training sandbox with a Nava engineer, using synthetic data, and run scripted readiness checks before each milestone.
• Report readiness to Program Leadership on a metrics dashboard they design.
• Set the templates and content standards (plain language, Section 508) that product managers and designers follow; update training after every release.
• Hand over editable mater

Descripción del empleo

Nava is seeking a Technical Trainer Lead to prepare staff at a state workforce agency for major milestones of Nava's paid family and medical leave benefits solution. They design and deliver role-based train-the-trainer sessions for the agency's claims adjudicators, appeals judges, contact center agents and supervisors, product owners, and leadership.

The role also manages the training environment and assesses staff readiness ahead of each milestone.