Technical Trainer Lead, Design (Contract)

Nava; United States; Remote; USD 83,000 - 138,000; Full time

Job summary

Nava is seeking a Technical Trainer Lead to prepare staff at a state workforce agency for major milestones of Nava's paid family and medical leave benefits solution. They design and deliver role-based train-the-trainer sessions for the agency's claims adjudicators, appeals judges, contact center agents and supervisors, product owners, and leadership.

The role also manages the training environment and assesses staff readiness ahead of each milestone.

Qualifications

• Position requires designing and delivering training for government staff
• Ability to run training environments and readiness checks
• Experience in training standards and plain-language materials
• Capability to collaborate with product and design teams

Responsibilities

• Design and deliver role-based train-the-trainer sessions built on real job scenarios, co-led with agency super-users from the first milestone.
• Run a training sandbox with a Nava engineer, using synthetic data, and run scripted readiness checks before each milestone.
• Report readiness to Program Leadership on a metrics dashboard they design.
• Set the templates and content standards (plain language, Section 508) that product managers and designers follow; update training after every release.
• Hand over editable mater

Job description

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.

As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.

Position type: Hourly, Full-time

Contract type: 1099 Independent contractor

Location: On-site at the client's state capital, monthly or as needed. Otherwise, Remote (U.S.based)

Contract duration: 12 months

Reports to: Design Hiring Lead

Start date: Contingent upon contract award, but soon after

This position is contingent on contract award.

Position summary

The Technical Trainer Lead prepares staff at a state workforce agency for each major launch milestone of Nava's paid family and medical leave benefits solution. They design and deliver role-based train-the-trainer sessions for the agency's claims adjudicators, appeals judges, contact center agents and supervisors, product owners, and leadership. The role also manages the training environment and assesses staff readiness ahead of each milestone. It bridges the agency's business operations and Nava's technology teams to ensure the program works in practice for the people who use it.

The role has no direct reports and succeeds through influence rather than authority. It establishes training standards and templates for product managers and designers to follow, evaluates quality through readiness checks and accessibility and plain-language reviews, and escalates gaps to the Program Manager and Senior Program Manager. The role does not own the materials individual teams develop for their respective solutions, the Knowledge Base, the release calendar, or release go/no-go decisions.

What you'll do

• Design and deliver role-based train-the-trainer sessions built on real job scenarios, co-led with agency super-users from the first milestone.
• Run a training sandbox (with a Nava engineer, using synthetic data) and run scripted readiness checks before each milestone.
• Report readiness to Program Leadership on a metrics dashboard they design.
• Set the templates and content standards (plain language, Section 508) that product managers and designers follow; update training after every release.
• Hand over editable mater