Technical Support & Warranty Specialist

Airxcel-1; Elkhart (IN); On-site; USD 28,000 - 30,000; Full time

Job summary

Airxcel in Elkhart, IN is seeking a Customer Service Specialist to be the first line of contact for MCD customers, addressing warranty and technical questions and assisting with order processing.

The role requires 3+ years in customer service, 1+ year in warranty/order entry, and proficiency with MS Office; RingCentral experience is preferred. This is a full-time, daytime role with standard office hours.

Qualifications

• 3+ years of customer service experience.
• 1+ years of warranty and order entry experience.
• MS Office, Outlook, and RingCentral knowledge preferred.

Responsibilities

• Troubleshoot and diagnose technical issues regarding MCD products and respond to inbound customer inquiries via email and phone.
• Enter and maintain warranty claim information in Excel.
• Enter product orders for replacements parts and new products; provide technical documentation as needed.

Skills

Customer service

Warranty knowledge

Order entry

MS Office

Outlook

RingCentral

Tools

MS Office Suite

Outlook

RingCentral

Job description

Airxcel in Elkhart, IN is seeking a Customer Service Specialist to be the first line of contact for MCD customers, addressing warranty and technical questions and assisting with order processing.

The role requires 3+ years in customer service, 1+ year in warranty/order entry, and proficiency with MS Office; RingCentral experience is preferred. This is a full-time, daytime role with standard office hours.