Warranty Coordinator: Tech Support & Parts Expert

LaundryLux; Inwood (NY); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health benefits: medical, dental &

Vision plans

Life Insurance

401(k) with company matching

Paid Time Off

Paid Holidays

Profit Sharing

Employee Referral Program

Mentorship Program

Company Sponsored Training

Tuition Reimbursement

Job summary

LaundryLux is seeking a Warranty Coordinator to support customers by phone and email, including scheduling services, parts research, and data entry in a fast-paced call center environment.

You will process warranty cases, RMAs, and part orders, provide technical documentation, and coordinate with Electrolux Professional while updating records in Epicor ERP. A HS diploma and 3–5 years of experience are preferred.

Qualifications

• Data entry experience within an ERP system.
• Proficiency with MS Excel, MS Teams and MS Word.
• Excellent verbal and written communication skills.
• Organized, detail oriented and able to multi-task.
• Strong judgement and decision-making ability.
• Ability to meet tight turnaround times and deadlines.
• Analytical problem-solving skills and adaptability.
• Team player with professional motivation.

Responsibilities

• Process warranty cases and sales orders from internal teams and owners.
• Provide technical documentation and part number information to customers.
• Confirm part numbers using exploded views and catalogs for accuracy.
• Assist customers with troubleshooting and data collection.
• Create and process RMAs; complete required forms for Electrolux.
• Enter data in Epicor ERP; maintain warranty parts and orders.
• Generate reports on part failures and update mappings for suppliers.
• Attend weekly Quality Control meetings with Electrolux and teams.

Skills

Data entry experience

MS Excel

Verbal & written communication

Organized & detail‑oriented

Analytical problem‑solving

Team player

Education

High School Diploma

Bachelor's degree preferred

Tools

Epicor ERP System

MS Teams

MS Word

Job description

LaundryLux is seeking a Warranty Coordinator to support customers by phone and email, including scheduling services, parts research, and data entry in a fast-paced call center environment.

You will process warranty cases, RMAs, and part orders, provide technical documentation, and coordinate with Electrolux Professional while updating records in Epicor ERP. A HS diploma and 3–5 years of experience are preferred.