Warranty & Returns Specialist

Carrier; Town of Warwick (NY); On-site; USD 53,000 - 106,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid vacation days

Sick days

Parental leave

Tuition Assistance

Job summary

Carrier is seeking a seasoned Customer Service professional to resolve complex customer inquiries, manage databases, and support the sales team with warranty and returns. You will train third-party reps, generate monthly statistics, and monitor trends with supply chain.

Strong communication and problem-solving skills are essential for success. Responsibilities include handling RGAs, maintaining CRM/ERP data, and ensuring accurate documentation while upholding established procedures and quality

Qualifications

• High School Diploma/GED with 2+ years of warranty claims processing or hydronics experience.
• Associates Degree with 1+ years of warranty claims processing or hydronics.
• Bachelor’s Degree preferred; SAP knowledge and technical coursework valued.

Responsibilities

• Support the Vi-US Sales Team with Customer Returns and Warranty Claims; liaise with customers to process RGAs.
• Data management, user support, and system maintenance.
• Access CRM to manage customer tickets and communications; ERP orders, returns, and credits.
• Provide warranty processes with Sales; train 3rd party reps and wholesale partners.
• Generate monthly RGAs stats; monitor trends with Supply Chain and Returns Lead.

Skills

Excellent verbal and written comun.

Analytical thinking

Problem-solving abilities

Customer service

Data entry

Education

High School Diploma/GED

Associates Degree

Bachelor’s Degree

Tools

SAP

Microsoft Office

Excel

Job description

Carrier is seeking a seasoned Customer Service professional to resolve complex customer inquiries, manage databases, and support the sales team with warranty and returns. You will train third-party reps, generate monthly statistics, and monitor trends with supply chain.

Strong communication and problem-solving skills are essential for success. Responsibilities include handling RGAs, maintaining CRM/ERP data, and ensuring accurate documentation while upholding established procedures and quality