OEM Customer Support Specialist - Orders & Tracking

Airxcel-1; Elkhart (IN); On-site; USD 26,000 - 29,000; Full time

Job summary

Airxcel in Elkhart, IN is seeking a Customer Support Representative for a full-time role supporting OEM customers across the Dicor, Vixen, and MCD brands.

You will handle order entry, provide admin support, answer calls, share ETAs and tracking numbers, and ensure shipments and paperwork are accurate.

Ideal candidates have 2+ years related experience, 1+ year in customer service, and solid MS Office skills plus strong communication and organizational abilities.

Qualifications

• 2+ years of related experience.
• 1+ year of customer service experience.
• Working knowledge of MS Office, Outlook and Explorer.

Responsibilities

• Enter OEM orders for Dicor, Vixen, and MCD brands.
• Provide administrative support to customers and team.
• Answer phones and assist customers as needed.
• Provide ETAs and tracking numbers to customers.
• Ensure accuracy of paperwork and shipping documents.

Skills

Customer service

Time management

Communication

Tools

MS Office

Outlook

Explorer

Job description

Airxcel in Elkhart, IN is seeking a Customer Support Representative for a full-time role supporting OEM customers across the Dicor, Vixen, and MCD brands.

You will handle order entry, provide admin support, answer calls, share ETAs and tracking numbers, and ensure shipments and paperwork are accurate.

Ideal candidates have 2+ years related experience, 1+ year in customer service, and solid MS Office skills plus strong communication and organizational abilities.